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Bpo Convergence

3.5

based on 717 Reviews

Video summary

Company Overview

Company Locations

Bpo Convergence Customer Service Executive Hyderabad / Secunderabad Reviews

Updated 8 Apr, 2025

Category Ratings

4.0

Job Security

4.0

Work-Life Balance

3.9

Skill Development

3.5

Company Culture

3.2

Promotions

3.2

Work Satisfaction

2.8

Salary

What employees say about Bpo Convergence?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

33% employees reported

Flexible timing

83% employees reported

No travel

83% employees reported

View more detailed insights

Gender based rating

4.2

Rated by Women

2 reviews

3.6

Rated by Men

5 reviews

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7 reviews found

Sort By: Popular

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

updated on 08 Apr 2025

Likes

Good

Dislikes

Salary issue

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

updated on 10 Aug 2023

Likes

I like the environment and floor decorum of bpo office.

Dislikes

I dislike the the way HR team and Manager not bother about agents security, no increment in salary, no proper response from HR team on pay slips and after reliving no relieving letter were given after resign acceptence, delay in FNF amount and Experience letter which was a worst experience.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Bpo Convergence Customer Service Executive Interview Questions

A Customer Service Executive was asked Q. Explain the difference between BPO and a call center.

Read all Customer Service Executive que...

A Customer Service Executive was asked Q. Explain what a call center is.

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A Customer Service Executive was asked Q. Which process is best suited for you: voice or web?

Read all Customer Service Executive que...

A Customer Service Executive was asked Q. Explain the basis of handling customer in inbound or outbound,how u deal with an...read more

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Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

updated on 26 Feb 2023

Likes

Good and excellent learning experience

Dislikes

Surrounding i don't like

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

rapido supply Department

3.0

updated on 15 Aug 2022

Likes

skill development and learning

Dislikes

non supportive team leaders and managers

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Read Bpo Convergence Reviews based on similar designations

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Ameerpet Department

5.0

updated on 03 Oct 2021

Likes

Its was great experience

Dislikes

Nothing

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

updated on 15 Aug 2023

Likes

Good all ok

Dislikes

All ok nice

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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HQ - Bhubaneswar, Odisha, India

BPO

1k-5k Employees (India)

People also ask about Bpo Convergence, Hyderabad / Secunderabad Customer Service Executives

Is Bpo Convergence, Hyderabad / Secunderabad a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 7 employee reviews, it's clear that most customer service executives have an average experience working at Bpo Convergence, Hyderabad / Secunderabad. Job Security holds the highest rating at 4.0, while salary & benefits is rated the lowest amongst all factors at 2.8.

Does Bpo Convergence, Hyderabad / Secunderabad pay their Customer Service Executives well?

According to AmbitionBox reviews, Bpo Convergence, Hyderabad / Secunderabad customer service executives rate their salary and benefits at 2.8 out of 5, based on 7 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Bpo Convergence, Hyderabad / Secunderabad's customer service executives salaries here .

How is the work culture at Bpo Convergence, Hyderabad / Secunderabad for Customer Service Executives?

Work culture at Bpo Convergence, Hyderabad / Secunderabad for customer service executives is rated 3.5 out of 5 by 7 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Bpo Convergence, Hyderabad / Secunderabad for Customer Service Executives?

Based on 7 reviews on AmbitionBox, Bpo Convergence, Hyderabad / Secunderabad's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Bpo Convergence, Hyderabad / Secunderabad, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

Bpo Convergence Customer Service Executive Reviews by Locations

Bpo Convergence Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Bpo Convergence reviews submitted by Bpo Convergence employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Bpo Convergence is the right company for you. 33% of employees reported the wor...