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Engaged Employer
IntouchCX
2.8
based on 2.1k Reviews
Video summary
Company Overview
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IntouchCX Reviews
Updated 2 Jul, 2025
Overall Rating
2.8/5
based on 2.1k reviews
22% below industry's average
know moreRating Distribution
5
582 (27.2%)
4
376 (17.6%)
3
339 (15.8%)
2
195 (9.1%)
1
648 (30.3%)
Category Ratings
2.7
Company Culture
2.7
Salary
2.7
Work-Life Balance
2.7
Skill Development
2.6
2.5
Job Security
2.4
Promotions
What employees say about IntouchCX?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
56% employees reported
Rotational Shift
65% employees reported
Flexible timing
48% employees reported
No travel
67% employees reported
View more detailed insights
Gender based rating
2.9
Rated by Women
663 reviews
2.8
Rated by Men
1.4k reviews
IntouchCX is rated
2.8 out of 5 stars on
AmbitionBox, based on 2.1k company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
... Read more
Detailed IntouchCX Employee Reviews
Likes: Management (not operations) is very personal towards support management. They try to do good.
Dislikes: Company runs as if management lacks experience and have been in one company for anlong time. Still working very old school try to take the max and give little.
Attrition is very high but they dont do anything. They keep asking us to retain but also make employees work like slave. They terminate everyone who is mot doing good job rand... Read More
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Likes:
Likes
Dislikes: Instead of capabilities and knowledge of the employees, the promotions take place by favoritism and pre-decided promotions. Here the decision makers from the higher hierarchy take a step without any transparency given to the other deserving candidates for the position in the team. Now the promoted Supervisor, that does not even have... Read More
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
View all detailed IntouchCX employee reviews
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Explore Reviews by Department
View AllTop Mentions in IntouchCX Reviews
2.1k reviews found
Sort By: Popular
Likes: Dislikes: I came with a hope to get job,but people keep us waited more longer and started 1st round at 7.pm as I came at 2.pm done with 2 rounds as I was lonely at the end felt so bad ...I wish now I won't join or visit Intouch Cx forever in my life💔😒..I reached home at 12.45 at nyt
Work Details
Work policy: I was an interview purpose
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Likes: Nothing...Just waste of joining, the guy while giving induction just slept and turned on a youtube video and say's to watch. And in the name of training they just make you sit in a room and says to a break every 30min..And if u take even a single day leave due to emergency, even after informing they will terminate you. Dislikes: Worst office environment. They offer you job without even proper assessment and later give you work pressure. So don't even think of joining this worst company.... That to a HR named Rahela will call you and accept all your conditions(if you have any) at the time of make you join ,,Later say I don't know who you are.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Likes: Only work from option Dislikes: Please read everything and then join. No benefit provided as mentioned in naukari. No free meals provided. No salary increment. No holidays provided. No freeness time provided to the person working on the floor or from home.
Work Details
Work policy: It is your wish going to office or not
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
IntouchCX Interview Questions
A Senior E Support Officer was asked 11mo agoQ. Explain what customer support is.
A Customer Service Executive was asked 12mo agoQ. What do you know about BPO?
An E Support Officer was asked 2mo agoQ. How would you troubleshoot a phone with a software issue?
A Senior Analyst was asked 11mo agoQ. Explain short-term forecasting.
A Customer Support Executive was asked 1mo agoQ. How would you approach selling this pen?
Likes: I like the culture and people and there activities.
Dislikes: They change us to another process frequently by telling the name of clients and recruit many new people to same process which they have removed us
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Latest IntouchCX Employee Reviews
View AllLikes: Full of office politics only muslims are allowed to upper positions and micromanagent Dislikes: Micro management especially Instacart. Only Muslims are allowed to be in higher positions. Waste of time
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Read IntouchCX Reviews based on designations
Likes: Festival Celebrations
Dislikes: 1. There is 5-10% chance to grow in IntouchCX.
2. No promotions and additional work with no extra payment.
3. Toxic environment
4. Management
5. No holidays and leaves will be allocated depends on the shift deliverability. Maximum leaves will be allocated for 10 days if an employee is not taking leaves for many months.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Likes: No elements to like about the company Dislikes: Many.. From onboarding till last date, this company has only gave negatives. HR system is useless. Managers doesn't even know how to work and how to run the business. 
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
You are reading trusted reviews. Keep reading to find out more about IntouchCX.
Likes: Salary on time Dislikes: Office politics
HR is useless
Bad policies to trap people from resigning with 2 months notice period.
If they don't want you to leave or you don't accept being treated like slave and share rebuttals, they'll target you and fire you.
Cab issues, you are expected to be ready 3 hours before shift time however cab is often late or don'... Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: There is nothing to like in the company ... Food is horrible ... Ppl are bullies ... Management thinks they own us once we get employed there Dislikes: The work life balance was off ... Micromanagement ... Managers think they r the boss ... Papers are not given at the end of employment but terminated on false stories
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Likes: Salary is good for experience Dislikes: Company takes news employees as soon as process gets ramp down they remove the employee stating they have behaviour issues and other issues ... You want job security dnt attend interviews
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Dislikes: I would not recommend working at this company if you’re looking for stability. There is absolutely no job security—they will terminate you anytime without a valid reason, no matter how well you perform. Once they’re done with the work, you’re disposable.
The shift timings are horrible, making it difficult to maintain a work-life bala... Read More
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Likes: Currently Wfh Dislikes: Shift timings are bad not enough night shift allowance or any other incentives. Favouritism. If the process is easy they make ways to make it difficult even though its not required. Co workers are snakes.
Always on verge to terminate employees no job security.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Nothing stands out unless you know how to mind your own business and get along. Dislikes: Everything is trash, right from the thr workspace ethics and environment to the management that looks at you as just as a robot.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Likes: They can fire you anytime, if by any chance you leave the company because of health issues or personal issues without serving the notice period, they will never issue relieving letter or experience letter and they will also keep the deposit. The only good thing about company is you will get your salary on time. Dislikes: There is no job security.
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Despite the challenges, I’ve made a few lovely friends at IntouchCX who brighten my work experience. Dislikes: At IntouchCX, I’ve noticed some problems that affect our work experience. The canteen in tower 2 is not clean, which makes me worry about food safety. Also, there are issues with office politics and favoritism, making it hard to get along as a team. On top of that, the company cab comes two hours earlier than needed, which can be inc... Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: It was a good experience with people and some good activities and I enjoyed there a lot.
Dislikes: the leaves approvals was very bad and they are just blackmailing employees about leaves they won't approve leaves and the salary was very low as a fresher I don't know about experienced one. There was no responsibility on the behaviour of higher authorities and there is no much coordination.
Likes: Good support from the Managers (Training Department).
Transport/Travel Allowance
Good colleagues.
Dislikes: Limited opportunities for vertical growth.
Yearly increment are average.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: There is no personal life once you join this organization.
They will kill you from inside, no breaks no good leadership no benefits. I was grinded 4 years saved just because of covid and WFH these guys will effect your family too. DO NOT JOIN THIS COMPANY OR YOU WILL DIE... Dislikes: Go through my above liked things in KNOAH
DO NOT JOIN THIS COMPANY THEY WILL KILL YOU FROM INSIDE
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Not even a single positpoint. My Only suggestion to all who planning to join Knoah Solutions is PLEASE DONT WASTE YOUR VALUABLE TIME. Choose wisely, it's your career. Mainly girls please don't join here, you won't even get respect for being a women. You might get explanation from the HR for these negative reviews but trust me I face... Read More Dislikes: Every male employees including Management are at back of female employees. Even if not intrested they offer bribes if refused then will fire form the office
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: To be honest nothing Dislikes: Senior director Bhavani Vora is too much favourable towards and does not give importance to boys and she doesn’t care if the employee is leaving the organisation as you all can see from past 4 months how many QA’s left from QA COE process and in future many are ready to leave just because of the Bhavani vora and coming to AM Lohit pu... Read More
Top trending discussions
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Personal Finance
2w
a sales executive
Net worth 30cr
I have a high-paying job, solid investments, and I’ve been quietly compounding for years.
But I live... read more
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People also ask about IntouchCX
Is IntouchCX a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.8 out of 5 from over 2.1k employee reviews, it's clear that most employees have a below average experience working at IntouchCX.
Company culture holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 2.4.
Read reviews about
company culture
and
career growth
on AmbitionBox.
How does IntouchCX’s employee rating compare to the industry average?
IntouchCX's employee rating of 2.8 out of 5 is below the industry average of 3.6 out of 5 for companies within the BPO sector. This rating suggests that IntouchCX faces some challenges in employee satisfaction compared to its industry peers. It indicates that while IntouchCX performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does IntouchCX pay their employees well?
According to AmbitionBox reviews, IntouchCX employees rate their salary and benefits at 2.7 out of 5, based on 2.1k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX salaries
here
and to read reviews specifically about salary and benefits at IntouchCX,
click here
.
How is the work culture at IntouchCX?
Work culture at IntouchCX is rated 2.7 out of 5 by 2.1k employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX,
click here
.
How is the job security at IntouchCX?
Based on 2.1k reviews on AmbitionBox, IntouchCX employees rate job security at 2.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX,
click here
.
Is work from home available at IntouchCX?
According to AmbitionBox, 9% of IntouchCX employees work from home permanently, 56% work from the office, and 35% follow a hybrid model, based on 387 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
How do I get a job at IntouchCX?
To get a job at IntouchCX, start by browsing the current open positions
here
and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top IntouchCX interview questions and practice your responses to prepare thoroughly.
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 2.1k IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 65% of employees reported the working days at In...IntouchCX Salaries in India
| E Support Officer 1.4k salaries |   Unlock₹1.8 L/yr - ₹5 L/yr |
| Senior E Support Officer 661 salaries | Unlock ₹1.9 L/yr - ₹5 L/yr |
| Senior Consultant 350 salaries | Unlock ₹3 L/yr - ₹5.6 L/yr |
| Quality Analyst 271 salaries | Unlock ₹2 L/yr - ₹6.3 L/yr |
| Team Lead 244 salaries | Unlock ₹3.4 L/yr - ₹8 L/yr |
Employee Benefits at IntouchCX
Office cab/shuttle
121 total responses
Free meal
8 total responses
Retirement benefits
2 total responses
International/On-site exposure
2 total responses
+13
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