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Hapag-Lloyd

3.9

based on 652 Reviews

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Hapag-Lloyd Customer Service Coordinator Reviews

Updated 7 Jun, 2025

Category Ratings

3.9

Company Culture

3.8

Job Security

3.8

Work-Life Balance

3.7

Skill Development

3.6

Work Satisfaction

3.1

Salary

2.9

Promotions

What employees say about Hapag-Lloyd?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

84% employees reported

Flexible timing

56% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

34 reviews

3.6

Rated by Men

51 reviews

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91 reviews found

Sort By: Popular

Customer Service Coordinator in Chennai

Full Time

Service Delivery Department

1.0

updated on 04 Dec 2024

Likes

The work environment is good.

Dislikes

You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More

Work Details

Work policy: 2 weeks office and 2 weeks work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Port & Maritime Operations Department

4.0

updated on 21 Aug 2023

Likes

Working with my team members was the best thing which happend with me.

Dislikes

I would not like to answer this question as I was very sad while leaving that company.

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Customer Service Coordinator in Thane

Full Time

Operations Department

5.0

updated on 27 Jul 2023

Likes

Secured job , work culture is good,

Dislikes

Processes and kra affects rating point but over all happy and healthy management

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Chennai

Full Time

SCM & Logistics Department

4.0

updated on 15 Jul 2023

Likes

Good place to work. Good management

Dislikes

But chennai office work culture is worst people are banging on gossiping

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Customer Success Department

5.0

updated on 18 Aug 2023

Likes

Support of manager and team leader

Dislikes

Food is not good very poor quality

Work Details

Work policy: 15 days office 15 days home

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Hapag-Lloyd Customer Service Coordinator Reviews based on locations

Customer Service Coordinator in Chennai

Full Time

Non Voice Department

4.0

updated on 24 Oct 2023

Likes

Excellent work experience

Dislikes

Everything good

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

Back Office Department

3.0

updated on 14 Jan 2024

Likes

Atmosphere

Dislikes

Nothing to say, it was good

Work Details

Work policy: 2 week office 2 week work from home

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Hapag-Lloyd.

Customer Service Coordinator in Thane

Full Time

Voice / Blended Department

2.0

updated on 08 Feb 2023

Likes

Hapaglloyd is well reputed industry but as working for the back office in Mumbai I have faced many issues including politics , poor management, no morality among TL and manager, i think hapaglloyd AG should look after their practices going on in Mumbai office.

Dislikes

Hapaglloyd is globally known for its better services but the mumbai back office are having worst TL and managers and doing worst practices that will lead company lose their reputation in industry.

Work Details

Work policy: 2 week work from home and 2 week work from office

Work timings: Strict Timings

Customer Service Coordinator in Thane

Full Time

Coordinator Customer Service Department

4.0

updated on 14 Dec 2023

Likes

Bonuses, Pick & drop facilities for women, Women Encouragement

Dislikes

Men gets Demotivate easily, too much office politics, No travelling facilities for Men

Work Details

Work policy: 2 Weeks WFH / 2 Weeks WFO from office

Work days: Monday to Friday (Strict Timings)

Customer Service Coordinator in Thane

Full Time

Customer Success Department

5.0

updated on 06 Mar 2023

Likes

Logistics can be demanding, yet it offers a rewarding work environment that highlights both teamwork and community.

Dislikes

Nothing as such

Work Details

Work policy: 2 week office/2 week home from office

Work days: Monday to Friday (Flexible Timings)

Customer Service Coordinator in Thane

Full Time

Accounting & Taxation Department

5.0

updated on 29 Sep 2023

Likes

Monthly Activity Bonus Motivation

Dislikes

All is good

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

Customer Success Department

3.0

updated on 04 Aug 2023

Likes

Good place to start your career Bonus policy Work life balance Very Friendly atmosphere Company is best Shift allowance is low

Dislikes

worsttttt managers and TL's Because of them most peoples are Resigning Lots of pressure weekend extend each day 2hours support lack of users

Work Details

Work policy: 2week office 2week home

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

Non Voice Department

5.0

updated on 27 Jan 2023

Likes

It's kinda like a second home. I enjoyed my day's there.

Dislikes

Not at all. But, I felt like doing same thing all day. If they improve & give a little bit of training all kind of process related to logistics will a good way to improve the employeea future career.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Chennai

Full Time

Non Voice Department

4.0

updated on 10 Mar 2023

Likes

Everything is good.

Dislikes

No,all are good

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Back Office Department

2.0

updated on 27 Aug 2023

Likes

annual bonus as per rating

Dislikes

no growth, no increment

Work Details

Work policy: 2 weeks from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai Suburban

Full Time

SCM & Logistics Department

4.0

updated on 29 Jun 2022

Likes

It was great journey working in Hapag Lloyd . I have joint as a fresher but today I know very much about shipping

Dislikes

No growth in career Not having proper yearly hike in salary even doing best performance in work as I have to work all 7 days Due which I have to left hapag or else no issue

Work Details

I have to work all 7 days as I was in QSC vessel balancing team ( PAN INDIA) calls pressure was very bad Cisco call stakeholders calls sales call port operation calls allocation calls even after going home I have be available on calls and on

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

SCM & Logistics Department

4.0

updated on 30 Apr 2022

Likes

Nice place to work and good environment...job security for womens...work culture is well nd gud...

Dislikes

Not satisfied salary nd sometimes work pressure..

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

Import & Export Department

5.0

updated on 09 Jun 2023

Likes

Fresher good company

Dislikes

Appraisal very low for every year

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Top trending discussions

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Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

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HQ - Hamburg, Germany

IT Services & Consulting

1k-5k Employees (India)

Urban Transport

People also ask about Hapag-Lloyd's Customer Service Coordinator s

Is Hapag-Lloyd a good place to work for Customer Service Coordinator s?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 91 employee reviews, it's clear that most customer service coordinator s have an average experience working at Hapag-Lloyd. Company culture holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.

Does Hapag-Lloyd pay their Customer Service Coordinator s well?

According to AmbitionBox reviews, Hapag-Lloyd customer service coordinator s rate their salary and benefits at 3.1 out of 5, based on 91 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Hapag-Lloyd's customer service coordinator s salaries here and to read reviews specifically about salary and benefits at Hapag-Lloyd for customer service coordinator s, click here .

How is the work culture at Hapag-Lloyd for Customer Service Coordinator s?

Work culture at Hapag-Lloyd for customer service coordinator s is rated 3.9 out of 5 by 91 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Hapag-Lloyd for customer service coordinator s, click here .

How is the job security at Hapag-Lloyd for Customer Service Coordinator s?

Based on 91 reviews on AmbitionBox, Hapag-Lloyd's customer service coordinator s rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Hapag-Lloyd. To read reviews about job security at Hapag-Lloyd for customer service coordinator s, click here .

Hapag-Lloyd Customer Service Coordinator Reviews by Locations

Hapag-Lloyd Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 91 Hapag-Lloyd reviews submitted by Hapag-Lloyd employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hapag-Lloyd is the right company for you. 84% of employees reported the working days a...