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Hapag-Lloyd

3.9

based on 652 Reviews

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Hapag-Lloyd Customer Service Coordinator Reviews

Updated 7 Jun, 2025

Category Ratings

3.9

Company Culture

3.8

Job Security

3.8

Work-Life Balance

3.7

Skill Development

3.6

Work Satisfaction

3.1

Salary

2.9

Promotions

What employees say about Hapag-Lloyd?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

84% employees reported

Flexible timing

56% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

34 reviews

3.6

Rated by Men

51 reviews

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91 reviews found

Sort By: Popular

Customer Service Coordinator in Chennai

Full Time

Service Delivery Department

1.0

updated on 04 Dec 2024

Likes

The work environment is good.

Dislikes

You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More

Work Details

Work policy: 2 weeks office and 2 weeks work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Export Department

1.0

updated on 30 May 2022

Likes

No job security, very low salary for experienced person also

Dislikes

Too much off presure, and some team leaders are more irritated.

Work Details

No free work space

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Thane

Coordinator customer service Department

5.0

updated on 08 Sep 2021

Likes

Job security is excellent and good environment

Dislikes

Salary growth is slow

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Coordinator in Thanr

Import & Export Department

5.0

updated on 06 May 2021

Likes

Teammates, TL, Manager, all are very supportive. Here we treat each n every colleague as a family member. Support each each other in their financial crises.

Dislikes

N/A.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Hapag-Lloyd Customer Service Coordinator Reviews based on locations

Customer Service Coordinator in Chennai

Logistics Department

5.0

updated on 18 May 2019

Likes

No comments

Dislikes

No comments

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Chennai

Documentation Department

1.0

updated on 05 Sep 2019

Likes

Office Atmosphere is very good, Very friendly Colleagues, tension Free work situation

Dislikes

Very Worst Management, politics in Team, Partially between management employees and non management employee , Partiality in Rating, No Growth in Work, very Very Worst Team Leaders and Managers

Work Details

Export Documentation

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Coordinator in Chennai

Shipping & Logistics Department

5.0

updated on 02 Aug 2022

Likes

Compare to other it was to good

Dislikes

Nothing for me to tell dislike I like very much only

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Thane

Port & Maritime Operations Department

5.0

updated on 25 Aug 2019

Likes

Best for Fresher. If you are a fresher then don't go for high salary Just go for the opportunity which will help you in future.

Dislikes

Everything is fine

Work Details

I loved my work with hapag for 3 years and I wish I get a better opportunity again then I will surely rejoin .

Work days: Rotational Shift (Strict Timings)

Customer Service Coordinator in Chennai

export documentation Department

3.0

updated on 09 Jan 2019

Likes

It is a very good company to work with friendly environment opportunities are more until we have an interest to improve ourselves . yearly bonus is the main benifit to work in this company.

Dislikes

the one thing in this company is that the salary package . is not that much good and appraisal s are also not that much fine

Work Details

the work is all about how we work. if we really interested the work is also very good . the thing is how is our mind thought .

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Coordinator in Thane

Import & Export Department

4.0

updated on 01 Apr 2019

Likes

You will see teamwork in Hapag Lloyd. Everyone is supporting to the given task.

Dislikes

Salary growth is really disappointing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator

Full Time

Non Voice Department

4.0

updated on 09 Mar 2019

Likes

I love the fact that I am a plant of the team that markets reliable, high quality products and has a global client base.i also like the open door policy which is available in Hapag Lloyd..

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Coordinator in Chennai

Non Voice Department

4.0

updated on 20 Apr 2022

Likes

Best to work..

Dislikes

Cab facility coz some drivers are so rude..

Work Details

It's a good experience..

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Chennai

Import & Export Department

4.0

updated on 16 Apr 2018

Likes

As I know the company was very helpful to grow my carrier as a fresher. The job security is one hundred percent. Our team mates and mangers are very polite to teach a good thing in process. it's really nice to work a great and self development will improve and know the cycle about logistics field. If you have a extraodrinary workingskill means the management will send you to onsite to work for months for fresher also....Read More

Dislikes

The main negative is performance rating. If you have a good rating means manager and team lead will to reanalysis to reduce the rating. And the appraisal too poor. The increment will not satisfy all time. Rest of this is quite good.

Work Details

Is quite good to work. No pressure like other MNC companies

Work days: Monday to Friday (Strict Timings)

Customer Service Coordinator in Chennai

SCM & Logistics Department

5.0

updated on 24 Dec 2018

Likes

Nice company

Dislikes

Nothing

Work Details

Super

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

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HQ - Hamburg, Germany

IT Services & Consulting

1k-5k Employees (India)

Urban Transport

People also ask about Hapag-Lloyd's Customer Service Coordinator s

Is Hapag-Lloyd a good place to work for Customer Service Coordinator s?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 91 employee reviews, it's clear that most customer service coordinator s have an average experience working at Hapag-Lloyd. Company culture holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.

Does Hapag-Lloyd pay their Customer Service Coordinator s well?

According to AmbitionBox reviews, Hapag-Lloyd customer service coordinator s rate their salary and benefits at 3.1 out of 5, based on 91 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Hapag-Lloyd's customer service coordinator s salaries here and to read reviews specifically about salary and benefits at Hapag-Lloyd for customer service coordinator s, click here .

How is the work culture at Hapag-Lloyd for Customer Service Coordinator s?

Work culture at Hapag-Lloyd for customer service coordinator s is rated 3.9 out of 5 by 91 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Hapag-Lloyd for customer service coordinator s, click here .

How is the job security at Hapag-Lloyd for Customer Service Coordinator s?

Based on 91 reviews on AmbitionBox, Hapag-Lloyd's customer service coordinator s rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Hapag-Lloyd. To read reviews about job security at Hapag-Lloyd for customer service coordinator s, click here .

Hapag-Lloyd Customer Service Coordinator Reviews by Locations

Hapag-Lloyd Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 91 Hapag-Lloyd reviews submitted by Hapag-Lloyd employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hapag-Lloyd is the right company for you. 84% of employees reported the working days a...