Add office photos

Employer?

Claim Account for FREE

Hapag-Lloyd

3.9

based on 652 Reviews

Video summary

Photos

Company Overview

Company Locations

Hapag-Lloyd Customer Service Coordinator Reviews

Updated 7 Jun, 2025

Category Ratings

3.9

Company Culture

3.8

Job Security

3.8

Work-Life Balance

3.7

Skill Development

3.6

Work Satisfaction

3.1

Salary

2.9

Promotions

What employees say about Hapag-Lloyd?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

84% employees reported

Flexible timing

56% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

34 reviews

3.6

Rated by Men

51 reviews

Jobseekers also viewed

CMA CGM Reviews

3.9

• 1.5k reviews

Adani Ports and SEZ Reviews

3.8

• 986 reviews

Mediterranean Shipping Company Reviews

4.1

• 387 reviews

Wartsila Reviews

4.1

• 277 reviews

Indian Molasses Company Reviews

3.9

• 243 reviews

Top Mentions in Hapag-Lloyd Customer Service Coordinator Reviews

91 reviews found

Sort By: Popular

Customer Service Coordinator in Chennai

Full Time

Service Delivery Department

1.0

updated on 04 Dec 2024

Likes

The work environment is good.

Dislikes

You can't expect better salary. The workload will be high for new users and the senior will not help if they asked. Most of the senior will not work properly, they know how to achieve target by using tricks and fake counts. You wouldn't recognise by anyone even though you're working hard. The real issue is salary for new joinee the will mention 16k but you will receive 12k in your account. Every month you will find some deduction in your salary, if you asked the HR they won't respond properly....Read More

Work Details

Work policy: 2 weeks office and 2 weeks work from home

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Mumbai

Full Time

Operations Support Department

4.0

updated on 28 Apr 2025

Likes

Company benifits sharing part and bonus

Dislikes

Management very pathetic and useless. as i was working more than 3 years but management skills was very poor and partial towards employees.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Read Hapag-Lloyd Customer Service Coordinator Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Hapag-Lloyd.

Customer Service Coordinator in Chennai

Full Time

Customer Success Department

3.0

updated on 11 Sep 2024

Likes

Learning and development opportunity

Dislikes

Way too low financial growth than other shipping companies

Work Details

Work policy: 2 weeks WFH and 2 weeks WFO

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Mumbai

Full Time

Back Office Department

4.0

updated on 10 Sep 2024

Likes

Clean and good environment to work

Dislikes

Quality of food and changing of team again and again which affects our increment

Work Details

Work policy: 2 week office/2 week home from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Thane

Full Time

Other Department

5.0

updated on 25 May 2024

Likes

Company Culture

Dislikes

Nothing to dislike

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Coordinator in Chennai

Full Time

Non Voice Department

5.0

updated on 02 May 2024

Likes

Good to work environment company culture

Dislikes

Good to work environment company culture and atmosphere

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Coordinator in Thane

Full Time

Customer service Department

3.0

updated on 29 Jul 2023

Likes

1. Hybrid work culture (2 week wfh, next 2 week wfo) 2. Good bonus (Only If company performs well) 3. Decent company for freshers.

Dislikes

1. Appraisal & Promotion (Unless you got connection) 2. Cheap staffs with cheap mindset, less knowledge about work even after grinding years in it. 3. Company Bus service is overcrowded and lacks discipline among employees. 4. Company's cab service too suffers from mismanagement. 5. Office location too far, no affordable transport alternatives. 6. Fixed canteen deduction monthly, irrespective of consumption....Read More

Work Details

Work policy: 2 week Wfh, next 2 week wfo

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Coordinator in Thane

Full Time

Operations Support Department

3.0

updated on 09 Jan 2024

Likes

Hybrid policy.

Dislikes

Some teams and TLs are very toxic and toxic work environment. No growth in salary.They don't give Rating

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

Got a question about Hapag-Lloyd?Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Contribute & help others!

You can choose to be anonymous

HQ - Hamburg, Germany

IT Services & Consulting

1k-5k Employees (India)

Urban Transport

People also ask about Hapag-Lloyd's Customer Service Coordinator s

Is Hapag-Lloyd a good place to work for Customer Service Coordinator s?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 91 employee reviews, it's clear that most customer service coordinator s have an average experience working at Hapag-Lloyd. Company culture holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.

Does Hapag-Lloyd pay their Customer Service Coordinator s well?

According to AmbitionBox reviews, Hapag-Lloyd customer service coordinator s rate their salary and benefits at 3.1 out of 5, based on 91 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Hapag-Lloyd's customer service coordinator s salaries here and to read reviews specifically about salary and benefits at Hapag-Lloyd for customer service coordinator s, click here .

How is the work culture at Hapag-Lloyd for Customer Service Coordinator s?

Work culture at Hapag-Lloyd for customer service coordinator s is rated 3.9 out of 5 by 91 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Hapag-Lloyd for customer service coordinator s, click here .

How is the job security at Hapag-Lloyd for Customer Service Coordinator s?

Based on 91 reviews on AmbitionBox, Hapag-Lloyd's customer service coordinator s rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Hapag-Lloyd. To read reviews about job security at Hapag-Lloyd for customer service coordinator s, click here .

Hapag-Lloyd Customer Service Coordinator Reviews by Locations

Hapag-Lloyd Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 91 Hapag-Lloyd reviews submitted by Hapag-Lloyd employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hapag-Lloyd is the right company for you. 84% of employees reported the working days a...