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3.5

based on 7.7k Reviews

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Sutherland Global Services "Appraisal" Reviews

Updated 26 Jun, 2025

Top Mentions in Sutherland Global Services Reviews

Salary (957)

Work Environment (775)

Senior Management (728)

Job Security (561)

Work Culture (499)

Work Life Balance (468)

314 reviews found

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Customer Service Associate in Chennai

Full Time

Customer Success Department

1.0

updated on 20 Mar 2025

Likes

N/A

Dislikes

Worst place to work..we will lose our health due to the rotational shifts they have offered.. transportation is worst for long distance people.. worst management I have ever worked..they only provide the promotion for the people who are sharing cigarette break with the managers..they only give promotion to these people only.. not value for hard working people.....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

updated on 14 Mar 2025

Likes

My team lead was a gem who understand the difficulties one can experience.

Dislikes

Higher management wanted people who can be their messengers and they promote people based on favoritism not on performance.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Transaction Processing Lead in Mumbai

Full Time

Finance & Accounting - Other Department

3.0

updated on 19 Feb 2025

Likes

To lead the process and get opportunity to call with clients

Dislikes

Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Sutherland Global Services Interview Questions

A Customer Service Associate was asked 2w agoQ. What do you know about customer support?

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A Customer Care Executive was asked Q. Tell me about your schooling.

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A Customer Service Executive was asked 5mo agoQ. Write an email to the manager on behalf of a customer requesting to speak with t...read more

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An Associate was asked 1mo agoQ. How do you prioritize tasks when handling multiple customer queries at once?

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A Technical Support Executive was asked 1w agoQ. What is the difference between static and dynamic IP addresses?

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Retention Executive in Kochi

Full Time

BD / Pre Sales Department

4.0

updated on 16 Feb 2025

Likes

Work life balance is good and depending on performance job security is there

Dislikes

Growth is limited if you are not able to play office politics

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Hyderabad / Secunderabad

Full Time

Retail & B2C Sales Department

4.0

updated on 22 Jan 2025

Likes

Salary for every worker has to be increased atleast 24,000 would be great and every employee would grateful ready to work for Sutherland and need more resting hours or atleast more week off with applied shift

Dislikes

Need more increment in salary because food and other personal things would help the employee very much as a small change leads to big help in future

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CS Internet Associate in Chennai

Full Time

Voice / Blended Department

1.0

updated on 28 Nov 2024

Likes

Getting salary on or before 31st.

Dislikes

No respect No inclusion or diversity as advertised. They ask you to put 10/10 while taking great place to work survey. Not great place to work. Toxic management Worst process for promotion. Even with 1 yr will get promoted but not tenured for more than 9 yrs Even an unknown HR will threaten you as if u made a big mistake in process and terminating us immediately....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Senior Associate in Hyderabad / Secunderabad

Full Time

Other Department

3.0

updated on 08 Oct 2024

Likes

Nothing intested

Dislikes

Performance ratings will be provides as per employees performance for overal financial year. Says that appraisal will be based on that rating but i never seen a transparent appraisal process means how much amount is going to increase for the particular rating.

Work Details

Work policy: Untill they calls to come to office WFH runs.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Associate Manager in Kochi

Full Time

Service Delivery Department

2.0

updated on 19 Sep 2024

Likes

Nil

Dislikes

-Toxic work culture. -Pay very less compared to the market trends. -Very less opportunity for learning. -Monotonous decesion making by the Senior Leadership. -Management will not allow to take leaves. -Management will force you to work even if you are ill. -They will humiliate infront of peers. -They will not provide enough trainingto get the work done. -They will shout at their employees. -Recently they were giving team manager promotions for employees who doesn't have the desired skills to manage the team. Neither they are not being provided with enough training to manage the team<mark style="background-color: #fff5e4;">. This has caused poor performance of the team's</mark>. -They will give very minimal importance to mental well-being of the employee's....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Chennai

Full Time

Voice / Blended Department

3.0

updated on 24 Aug 2024

Likes

Good for gaining experience as a fresher.

Dislikes

1. Too much internal politics. 2. Promotions not based on the performance, most of the company managers doing their job in a wrong way. They are doing the power in a wrong way. 3. I have faced this problem, without any notice, in the end of the month they approved my resignation without notice period. They are doing with termination in the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Accountant in Hyderabad / Secunderabad

Full Time

Top Management Department

4.0

updated on 25 May 2025

Likes

I like the company atmosphere is excellent and canteen is awesome

Dislikes

I worked been 2 years in this organisation but when it comes to promotion all politics will run so management is worst

Helpdesk Associate in Chennai

Full Time

IT Support Department

3.0

updated on 15 May 2025

Likes

On time salary

Dislikes

Rotational week off, no promotion for people who achieve KPI's

Work Details

Work policy: In demand

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Associate in Chennai

Full Time

Language Teacher Department

2.0

updated on 21 Apr 2025

Likes

Work environment is good

Dislikes

No promotion No job security Very less salary

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

CS Internet Associate in Chennai

Full Time

IT Infrastructure Services Department

3.0

updated on 14 Mar 2025

Likes

Friends

Dislikes

No salary hike. I am working around 1.5 years but still no salary increment.

Work Details

Work policy: Temporary WFH

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

CS Internet Associate in Chennai

Full Time

Non Voice Department

4.0

updated on 28 Feb 2025

Likes

Good Training will be provided and also no pressure when you complete the task

Dislikes

Job not secure, when especially promotion time

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Ernakulam

Full Time

Non Voice Department

5.0

updated on 18 Feb 2025

Likes

Salary package and promotion wise it's good.

Dislikes

Frequent night shifts leads to health issues

Work Details

Work policy: Rotational

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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People also ask about Sutherland Global Services

Is Sutherland Global Services a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 314 employee reviews, it's clear that most employees have an average experience working at Sutherland Global Services. Company culture holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about company culture and career growth on AmbitionBox.

Does Sutherland Global Services pay their employees well?

According to AmbitionBox reviews, Sutherland Global Services employees rate their salary and benefits at 3.2 out of 5, based on 314 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Sutherland Global Services salaries here and to read reviews specifically about salary and benefits at Sutherland Global Services, click here .

How is the work culture at Sutherland Global Services?

Work culture at Sutherland Global Services is rated 3.5 out of 5 by 314 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Sutherland Global Services, click here .

How is the job security at Sutherland Global Services?

Based on 314 reviews on AmbitionBox, Sutherland Global Services employees rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Sutherland Global Services. To read reviews about job security at Sutherland Global Services, click here .

Is work from home available at Sutherland Global Services?

According to AmbitionBox, 17% of Sutherland Global Services employees work from home permanently, 50% work from the office, and 33% follow a hybrid model, based on 1.2k reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

How do I get a job at Sutherland Global Services?

To get a job at Sutherland Global Services, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Sutherland Global Services interview questions and practice your responses to prepare thoroughly.

Sutherland Global Services Reviews by Locations

Sutherland Global Services Reviews by Designations

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AmbitionBox has 314 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right company for you. ...

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Sutherland Global Services Salaries in India

Senior Associate 1.9k salaries	Unlock ₹2.3 L/yr - ₹6.2 L/yr
Customer Service Associate 1.7k salaries	Unlock ₹1.5 L/yr - ₹4.1 L/yr
Customer Service Executive 725 salaries	Unlock ₹1.8 L/yr - ₹5 L/yr
CS Internet Associate 714 salaries	Unlock ₹1.8 L/yr - ₹5 L/yr
Process Associate 667 salaries	Unlock ₹1.8 L/yr - ₹5 L/yr