Sutherland Global Services Customer Care Executive Interview Questions and Answers

I completed my schooling from XYZ School in my hometown.

• Attended XYZ School for primary and secondary education

• Participated in various extracurricular activities like debate club and sports teams

• Graduated with honors in XYZ year

University is an institution of higher education and research which grants academic degrees in various subjects.

• Universities offer undergraduate and postgraduate programs in various fields of study.

• They often have research facilities and libraries for students and faculty.

• Universities may also offer extracurricular activities and student organizations.

Dedicated Customer Care Executive with 3 years of experience in resolving customer issues and enhancing satisfaction.

• 3 years of experience in customer service roles, handling inquiries and complaints effectively.

• Worked at XYZ Company, where I improved customer satisfaction ratings by 20% through proactive support.

• Skilled in using CRM software to track customer interactions and ensure timely follow-ups.

• Trained new ...read more

The company email ID appears to be incorrect due to a potential typo or formatting issue.

• Check for common email format: username@domain.com.

• Ensure there are no typos in the domain name (e.g., .com, .org).

• Verify if the email ID matches the company's official communication.

• Example of a correct email: support@companyname.com.

Trust among employees varies; it's built through communication, transparency, and shared values within the company culture.

• Trust is essential for teamwork; for example, when team members rely on each other to meet deadlines.

• Open communication fosters trust; regular meetings can help address concerns and build rapport.

• Transparency in decision-making builds trust; sharing company goals and challenges encourages coll...read more

Fake company documents are illegal and can lead to serious legal consequences for individuals and organizations involved.

• Fake documents can include forged contracts, invoices, or identification.

• Using fake documents can result in criminal charges, including fraud.

• For example, submitting a fake invoice to receive payment is considered fraud.

• Companies can face legal action and reputational damage if involved with fak...read more

To prove a company is legal, verify its registration, licenses, and compliance with regulations.

• Check the company's registration with the local business authority.

• Look for valid licenses and permits required for its operations.

• Review the company's website for transparency and contact information.

• Search for customer reviews and ratings on trusted platforms.

• Verify if the company is listed in industry associations or...read more

BPO stands for Business Process Outsourcing. Companies opt for BPO services to focus on core business functions, reduce costs, and improve efficiency.

• BPO involves contracting specific business processes to a third-party service provider.

• Companies choose BPO to streamline operations, reduce costs, and access specialized skills.

• Examples of BPO services include customer support, technical support, data entry, and pay...read more