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I appeared for an interview in Jan 2025.
I am passionate about providing excellent customer service and believe this company aligns with my values and goals.
Passionate about customer service
Alignment with company values and goals
Excited about potential growth opportunities
I have excellent communication skills and a strong ability to empathize with customers.
Strong communication skills to effectively interact with customers
Ability to empathize with customers and understand their needs
Problem-solving skills to address customer concerns and find solutions
Patience and resilience to handle challenging situations
Experience in handling customer inquiries and resolving issues efficiently
I am a dedicated and experienced customer service executive with strong communication and problem-solving skills.
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to remain calm and professional in high-pressure situations
Experience in handling customer inquiries and resolving issues efficiently
Proficient in using CRM software to track customer interactions
Celebi Aviation plays a crucial role in providing excellent customer service as a Customer Service Executive.
Celebi Aviation focuses on ensuring customer satisfaction through efficient and timely service
Customer Service Executives at Celebi Aviation handle inquiries, complaints, and feedback from passengers
They assist passengers with check-in, boarding, and other travel-related services
Customer Service Executives also ...
Yes, I have a strong track record of working continuously in previous customer service roles.
I have consistently met and exceeded customer service targets in my previous roles.
I have a proven ability to handle high volume of customer inquiries and resolve issues efficiently.
I am dedicated to providing excellent customer service and ensuring customer satisfaction.
I am comfortable working in a fast-paced environment and ...
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I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
posted on 10 Jun 2025
I appeared for an interview in May 2025, where I was asked the following questions.
KPIs in customer service measure performance and effectiveness in meeting customer needs and enhancing satisfaction.
Customer Satisfaction Score (CSAT): Measures customer satisfaction through surveys post-interaction.
Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend the service.
First Response Time (FRT): The average time taken to respond to a customer's initial inquiry.
Resoluti...
There are various types of chat and mail processes in customer service, each serving unique communication needs.
1. Live Chat: Real-time interaction with customers, e.g., website chat support.
2. Email Support: Asynchronous communication, e.g., responding to customer inquiries via email.
3. Chatbots: Automated responses for common queries, e.g., FAQ bots on websites.
4. Social Media Messaging: Engaging customers through pl...
posted on 18 May 2018
I appeared for an interview in Jun 2017.
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
I applied via LinkedIn and was interviewed before Jun 2020. There were 3 interview rounds.
posted on 10 Dec 2021
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
based on 1 interview experience
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