Athena BPO Collections Executive Interview Questions and Answers

I am applying for the job because I have a strong background in collections and enjoy the challenge of resolving outstanding debts.

• I have several years of experience working in collections, which has given me a deep understanding of the process and strategies for successful debt recovery.

• I am motivated by the opportunity to make a positive impact by helping individuals and businesses resolve their financial obligations...read more

I will listen to their concerns, empathize with them, and offer solutions to resolve their issues.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer solutions to resolve their issues

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction

In five years, I envision myself as a seasoned Collections Executive, leading a high-performing team and driving innovative strategies.

• I aim to advance to a managerial role, overseeing a team of collections specialists to enhance efficiency.

• I plan to implement data-driven strategies to reduce outstanding debts by at least 20% annually.

• I aspire to develop training programs for new hires, ensuring they are equipped with ...read more

Teleperformance is a global leader in customer experience management, providing outsourced services across various industries.

• Founded in 1978, Teleperformance operates in over 80 countries.

• They offer services like customer support, technical assistance, and sales.

• Teleperformance serves diverse sectors including telecommunications, healthcare, and finance.

• The company emphasizes digital transformation and innovation in c...read more

Sales is the process of persuading potential customers to purchase products or services, creating value for both parties.

• Sales involves understanding customer needs and providing solutions, like a tech company offering tailored software.

• It requires effective communication skills, such as a salesperson explaining product benefits clearly.

• Building relationships is key; for instance, a real estate agent nurturing client c...read more