Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by BT E Serv Team. If you also belong to the team, you can get access from here

BT E Serv Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

BT E Serv Interview Questions and Answers

Updated 18 Jul 2025
Popular Designations

17 Interview questions

An Associate Engineer was asked 2w ago
Q. What is the OSI model?
Ans. 

The OSI model is a conceptual framework used to understand network communication in seven layers.

  • Layer 1: Physical - Deals with the physical connection (e.g., cables, switches).

  • Layer 2: Data Link - Manages node-to-node data transfer (e.g., Ethernet).

  • Layer 3: Network - Handles routing of data (e.g., IP addresses).

  • Layer 4: Transport - Ensures complete data transfer (e.g., TCP, UDP).

  • Layer 5: Session - Manages session...

View all Associate Engineer interview questions
An Associate Engineer was asked 2w ago
Q. What is the difference between FTTP and FTTH?
Ans. 

FTTP (Fiber to the Premises) delivers fiber optic connections to buildings, while FTTH (Fiber to the Home) specifically targets residential homes.

  • FTTP encompasses both residential and commercial connections.

  • FTTH is a subset of FTTP, focusing solely on residential homes.

  • Both technologies provide high-speed internet, but FTTH is more common in residential areas.

  • Example: FTTP can connect offices and schools, while FT...

View all Associate Engineer interview questions
An Associate Engineer was asked 2w ago
Q. What does BT do?
Ans. 

The 'bt' command is used in computing to manage Bluetooth devices and connections.

  • Used to scan for nearby Bluetooth devices.

  • Can connect or disconnect from Bluetooth devices.

  • Example: 'bt scan' to find devices, 'bt connect <device>' to connect.

View all Associate Engineer interview questions
A Cce Associate was asked 2mo ago
Q. How do you handle irate customers?
Ans. 

Handling irate customers involves active listening, empathy, and effective problem-solving to restore their satisfaction.

  • Active Listening: I listen carefully to the customer's concerns without interrupting, ensuring they feel heard. For example, I might say, 'I understand this is frustrating for you.'

  • Empathy: I express understanding of their feelings. For instance, 'I can see why you're upset; let’s work together ...

View all Cce Associate interview questions
An Analyst was asked
Q. What is BT Group's motto?
Ans. 

BT Group's moto is 'Beyond Limits'

  • BT Group's moto is 'Beyond Limits'

  • It reflects the company's commitment to pushing boundaries and exceeding expectations

  • The moto signifies innovation, progress, and determination

View all Analyst interview questions
A Ssre was asked
Q. What command is used to advertise BGP routes?
Ans. 

BGP routes are advertised using the 'network' command in router configuration mode.

  • The 'network' command specifies which networks to advertise to BGP peers.

  • Example: 'network 192.168.1.0 mask 255.255.255.0' to advertise a specific subnet.

  • The command must be used in the BGP configuration mode after defining the BGP process.

  • Routes must be present in the routing table to be advertised.

BT E Serv HR Interview Questions

9 questions and answers

Q. What makes you a suitable candidate for this position?
Q. Where do you envision yourself in five years?
Q. Tell us about yourself.
A Technical Delivery Specialist was asked
Q. Describe a scenario involving end-to-end traffic flow and its relation to OSI layers 1-4.
Ans. 

Understanding traffic flow through OSI layers L1-L4 enhances network troubleshooting and optimization.

  • L1 (Physical Layer): Deals with the physical connection, e.g., cables, switches, and signals.

  • L2 (Data Link Layer): Manages node-to-node data transfer, e.g., Ethernet frames and MAC addresses.

  • L3 (Network Layer): Handles routing and forwarding, e.g., IP addresses and routers determining paths.

  • L4 (Transport Layer): E...

View all Technical Delivery Specialist interview questions
Are these interview questions helpful?
A Network Design Professional was asked
Q. What are the technical basics of Routing and Switching?
Ans. 

R and S refer to routing and switching in network design, focusing on data packet management and traffic control.

  • R (Routing) involves determining the best path for data packets to travel across networks.

  • S (Switching) refers to the process of directing data packets within a local network.

  • Example of Routing: OSPF (Open Shortest Path First) is a popular routing protocol.

  • Example of Switching: VLANs (Virtual Local Area...

View all Network Design Professional interview questions
An IT Asset Configuration and Change Analyst was asked
Q. What are the types of changes in ITIL?
Ans. 

ITIL defines three main types of changes: Standard, Normal, and Emergency, each with distinct processes and approval requirements.

  • Standard Change: Pre-approved changes with low risk, like routine software updates.

  • Normal Change: Changes that require assessment and approval, such as system upgrades.

  • Emergency Change: Changes that must be implemented immediately to resolve incidents, like critical security patches.

An IT Asset Configuration and Change Analyst was asked
Q. What do you know about change management?
Ans. 

Change management is a structured approach to managing changes in an organization to minimize disruption and maximize benefits.

  • Change management involves planning, executing, and monitoring changes to minimize risks.

  • It includes assessing the impact of changes on IT services and stakeholders.

  • An example is implementing a new software system, requiring training and support.

  • Change management processes often follow fra...

BT E Serv Interview Experiences

45 interviews found

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tcp/ip
  • Q2. Ssl vpn handshake
  • Ans. 

    SSL VPN handshake establishes a secure connection between client and server using encryption and authentication protocols.

    • 1. Client Hello: The client sends a message to the server with supported SSL versions and cipher suites.

    • 2. Server Hello: The server responds with its chosen SSL version and cipher suite.

    • 3. Server Certificate: The server sends its digital certificate to authenticate its identity.

    • 4. Key Exchange: Both...

  • Answered by AI
  • Q3. Firewall packet flow
  • Q4. Ipsec vpn

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is quite technical and is focussed on security basics like tcp/ip, ssl vpn handshake and the relevant firewall that you have expertise on.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Can you provide a self-introduction?
  • Q2. How do you handle irate customers?
  • Ans. 

    Handling irate customers involves active listening, empathy, and effective problem-solving to restore their satisfaction.

    • Active Listening: I listen carefully to the customer's concerns without interrupting, ensuring they feel heard. For example, I might say, 'I understand this is frustrating for you.'

    • Empathy: I express understanding of their feelings. For instance, 'I can see why you're upset; let’s work together to re...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a good person, please avoid joining BT KPO; however, do not miss the opportunity to join BT in other areas such as technical roles, professional positions, back office, and others. If you do not consider yourself a good person, feel free to join the BT KPO voice process, as you will experience good growth and it requires a minimum of 6 months of experience documented on your resume.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

Interview Questions & Answers

user image Sandip Kotal

posted on 5 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Scenario based interview questions
Round 2 - One-on-one 

(1 Question)

  • Q1. Managerial and technical round
Round 3 - Technical 

(1 Question)

  • Q1. Technical and managerial round
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Elaborate about how you would add values & what are your achievements.

Round 2 - Case Study 

Elaborated about how I’d add value & shared my achievements.

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. I have interviewed for React, started with webpack related question
  • Q2. JavaScript questions
  • Q3. React and CSS basic questions.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. There were multiple questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Multiple Questions
Round 4 - One-on-one 

(1 Question)

  • Q1. Multiple Questions
Round 5 - One-on-one 

(1 Question)

  • Q1. Multiple Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - There will be 3 technical and 1 managerial round.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Risk Management
  • Q2. Stakeholder Management

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand the concept of Bid and Proposal Management
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Discuss about overall experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. Discussion around previous Design work that you did , scenario walkthrough and questions around them.
  • Q2. Questions on Cisco SD-WAN , BGP, QoS , OSPF
  • Q3. MPLS L3VPN questions
Round 2 - Behavioral 

(1 Question)

  • Q1. Design scenario quick walkthrough, Enhancement, challenges and customer/stakeholder management from technical perspective etc.
Round 3 - HR 

(1 Question)

  • Q1. General HR questions , salary negotiations

Interview Preparation Tips

Interview preparation tips for other job seekers - If appearing for Network or Security Design Engineer role, be prepared to walkthrough any moderate to complex design scenario which you have delivered in the past.

Associate Engineer Interview Questions & Answers

user image ANUP KUMAR MONDAL

posted on 18 Jul 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jul 2024, where I was asked the following questions.

  • Q1. What is the OSI model?
  • Ans. 

    The OSI model is a conceptual framework used to understand network communication in seven layers.

    • Layer 1: Physical - Deals with the physical connection (e.g., cables, switches).

    • Layer 2: Data Link - Manages node-to-node data transfer (e.g., Ethernet).

    • Layer 3: Network - Handles routing of data (e.g., IP addresses).

    • Layer 4: Transport - Ensures complete data transfer (e.g., TCP, UDP).

    • Layer 5: Session - Manages sessions bet...

  • Answered by AI
  • Q2. Difference between fttp and ftth
  • Ans. 

    FTTP (Fiber to the Premises) delivers fiber optic connections to buildings, while FTTH (Fiber to the Home) specifically targets residential homes.

    • FTTP encompasses both residential and commercial connections.

    • FTTH is a subset of FTTP, focusing solely on residential homes.

    • Both technologies provide high-speed internet, but FTTH is more common in residential areas.

    • Example: FTTP can connect offices and schools, while FTTH co...

  • Answered by AI
  • Q3. What is lease lines
  • Ans. 

    Lease lines are dedicated, private telecommunications circuits for data transmission between two locations.

    • Lease lines provide a constant, reliable connection, unlike traditional broadband.

    • They are often used by businesses for secure data transfer and internet access.

    • Examples include T1 and E1 lines, which offer different bandwidth options.

    • Lease lines can be symmetrical, providing equal upload and download speeds.

  • Answered by AI
  • Q4. What is optical fibre
  • Q5. What does bt do
  • Ans. 

    The 'bt' command is used in computing to manage Bluetooth devices and connections.

    • Used to scan for nearby Bluetooth devices.

    • Can connect or disconnect from Bluetooth devices.

    • Example: 'bt scan' to find devices, 'bt connect <device>' to connect.

  • Answered by AI
  • Q6. Ceo of bt

Top trending discussions

View All
Interview Hub
1w
a client servicing executive
FeedCard Image
Got a question about BT E Serv?
Ask anonymously on communities.

BT E Serv Interview FAQs

How many rounds are there in BT E Serv interview?
BT E Serv interview process usually has 2-3 rounds. The most common rounds in the BT E Serv interview process are Technical, HR and One-on-one Round.
How to prepare for BT E Serv interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BT E Serv. The most common topics and skills that interviewers at BT E Serv expect are Accounting, Agile Coaching, Analytical Skills, Apache Tomcat and Change Management.
What are the top questions asked in BT E Serv interview?

Some of the top questions asked at the BT E Serv interview -

  1. Scenario based questions on end to end flow of traffic and how its relate to os...read more
  2. Modern day tools which we are operating to log Incidents or Change reques...read more
  3. What is network? Types of network? What will you do for the compa...read more
What are the most common questions asked in BT E Serv HR round?

The most common HR questions asked in BT E Serv interview are -

  1. What are your salary expectatio...read more
  2. Why are you looking for a chan...read more
  3. Where do you see yourself in 5 yea...read more
How long is the BT E Serv interview process?

The duration of BT E Serv interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.2/5

based on 21 interview experiences

Difficulty level

Easy 8%
Moderate 54%
Hard 38%

Duration

Less than 2 weeks 62%
2-4 weeks 8%
4-6 weeks 23%
6-8 weeks 8%
View more

Interview Questions from Similar Companies

Tata Teleservices Interview Questions
3.9
 • 31 Interviews
ZTE Corporation Interview Questions
3.9
 • 19 Interviews
PEARCE SERVICES Interview Questions
3.1
 • 17 Interviews
MetroTelworks Interview Questions
3.7
 • 15 Interviews
Viavi Solutions Interview Questions
3.8
 • 13 Interviews
Tanla Platforms Interview Questions
3.0
 • 12 Interviews
Teleysia Networks Interview Questions
3.6
 • 12 Interviews
View all

BT E Serv Reviews and Ratings

based on 532 reviews

4.0/5

Rating in categories

3.7

Skill development

4.3

Work-life balance

3.7

Salary

4.0

Job security

4.0

Company culture

3.2

Promotions

3.8

Work satisfaction

Explore 532 Reviews and Ratings
Associate
72 salaries
unlock blur

₹1.8 L/yr - ₹4.6 L/yr

Service Reliability Engineer
70 salaries
unlock blur

₹3.9 L/yr - ₹8.8 L/yr

Design Engineer
56 salaries
unlock blur

₹14.4 L/yr - ₹25 L/yr

Network Engineer
55 salaries
unlock blur

₹4 L/yr - ₹8.9 L/yr

Project Coordinator
48 salaries
unlock blur

₹3.6 L/yr - ₹7.1 L/yr

Explore more salaries
Compare BT E Serv with

Reliance Communications

4.0
Compare

ZTE Corporation

3.9
Compare

Teleysia Networks

3.6
Compare

MobileComm Technologies India

3.9
Compare
write
Share an Interview