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CARS24 Branch Manager Interview Questions and Answers

Updated 5 Jul 2023

6 Interview questions

A Branch Manager was asked
Q. What is the HPY customer
Ans. 

The HPY customer refers to a customer who is highly satisfied, loyal, and likely to recommend the company to others.

  • HPY stands for Highly Satisfied, Loyal, and Likely to Recommend

  • These customers are key to driving business growth and success

  • They are more likely to make repeat purchases and act as brand ambassadors

  • Examples: Customers who consistently give positive feedback, refer friends and family, and have high r...

A Branch Manager was asked
Q. How would you convince a customer choosing between a new car and a Cars24 car to choose the Cars24 car?
Ans. 

Convincing a customer to choose Cars24 involves highlighting benefits like convenience, quality assurance, and competitive pricing.

  • Highlight the convenience of online purchasing and home delivery options.

  • Emphasize the quality assurance with certified cars and detailed inspections.

  • Discuss competitive pricing and transparent financing options.

  • Share testimonials from satisfied customers who made the switch.

  • Mention th...

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A Branch Manager was asked
Q. What is the condition?
Ans. 

The condition refers to the state or situation of something, often used to describe the current status or circumstances.

  • Condition can refer to physical state of something (e.g. the condition of a building)

  • It can also refer to a situation or circumstance (e.g. the condition of the economy)

  • In the context of a job interview, the condition may refer to the requirements or expectations for the role

A Branch Manager was asked
Q. What is the best way to negotiate the price of a car?
Ans. 

The best price in car purchase is one that fits within your budget and offers good value for the features and quality of the vehicle.

  • Consider your budget and financial situation before deciding on a price range

  • Research the market value of the car you are interested in to ensure you are getting a fair price

  • Negotiate with the seller to try and get the best deal possible

  • Look for promotions, discounts, or incentives t...

What people are saying about CARS24

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a senior sourcing executive
2w
Job Switch Referral/Lead help!!!
Designation: Senior Sourcing Executive Current Company: Mahindra Cero Recycling Previous Company: Cars24 Pvt Ltd Experience in Years: 6+ Domain: Sales and Buisness Development Current CTC: 5.30LPA including 1LPA variable Expected CTC: 7.5LPA Im looking for job switch in Jaipur or Noida location. Any referrals or lead please contact. Email: tanishqs269@gmail.com
Got a question about CARS24 ?
Ask anonymously on communities.
A Branch Manager was asked
Q. What is customer satisfaction?
Ans. 

Customer satisfaction is the measure of how happy and content customers are with a company's products, services, and overall experience.

  • Customer satisfaction is crucial for retaining customers and building brand loyalty.

  • It can be measured through surveys, feedback forms, and online reviews.

  • Improving customer satisfaction can lead to increased customer retention and positive word-of-mouth referrals.

  • Examples of fact...

A Branch Manager was asked
Q. What is the customer satisfaction in
Ans. 

Customer satisfaction is high due to personalized service, quick problem resolution, and positive feedback.

  • Personalized service tailored to individual needs

  • Quick resolution of customer problems and issues

  • Positive feedback and reviews from customers

  • Regular follow-ups to ensure customer satisfaction

  • Offering incentives or rewards for loyal customers

CARS24 HR Interview Questions

60 questions and answers

Q. Explain a project from your last job in great detail.
Q. What process did you follow in your last company?
Q. What is your current job role at CarDekho?

CARS24 Branch Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. What is the customer satisfaction
  • Ans. Genuine and good condition car sale
  • Answered Anonymously
  • Q2. What is the genuine car
  • Ans. 

    The genuine car refers to an authentic and original vehicle, not a counterfeit or imitation.

    • A genuine car is one that is produced by the original manufacturer and meets all quality standards.

    • Counterfeit cars may have fake branding or parts, posing safety risks to consumers.

    • Examples of genuine car brands include Toyota, Ford, and Honda.

    • Consumers should be cautious of deals that seem too good to be true, as they may be f...

  • Answered by AI
  • Q3. What is the customer satisfaction in
  • Ans. 

    Customer satisfaction is high due to personalized service, quick problem resolution, and positive feedback.

    • Personalized service tailored to individual needs

    • Quick resolution of customer problems and issues

    • Positive feedback and reviews from customers

    • Regular follow-ups to ensure customer satisfaction

    • Offering incentives or rewards for loyal customers

  • Answered by AI
  • Q4. Customer purchase 2nd time also cars24 company
  • Q5. What is the HPY customer
  • Ans. 

    The HPY customer refers to a customer who is highly satisfied, loyal, and likely to recommend the company to others.

    • HPY stands for Highly Satisfied, Loyal, and Likely to Recommend

    • These customers are key to driving business growth and success

    • They are more likely to make repeat purchases and act as brand ambassadors

    • Examples: Customers who consistently give positive feedback, refer friends and family, and have high retent...

  • Answered by AI
  • Q6. What is the best price in car purchase
  • Ans. 

    The best price in car purchase is one that fits within your budget and offers good value for the features and quality of the vehicle.

    • Consider your budget and financial situation before deciding on a price range

    • Research the market value of the car you are interested in to ensure you are getting a fair price

    • Negotiate with the seller to try and get the best deal possible

    • Look for promotions, discounts, or incentives that c...

  • Answered by AI
  • Q7. Coustomer optional purchase new car and cars24 car... coustomer convince to cars24 car choosing
  • Ans. 

    Convincing a customer to choose Cars24 involves highlighting benefits like convenience, quality assurance, and competitive pricing.

    • Highlight the convenience of online purchasing and home delivery options.

    • Emphasize the quality assurance with certified cars and detailed inspections.

    • Discuss competitive pricing and transparent financing options.

    • Share testimonials from satisfied customers who made the switch.

    • Mention the has...

  • Answered by AI
  • Q8. What is the condition
  • Ans. 

    The condition refers to the state or situation of something, often used to describe the current status or circumstances.

    • Condition can refer to physical state of something (e.g. the condition of a building)

    • It can also refer to a situation or circumstance (e.g. the condition of the economy)

    • In the context of a job interview, the condition may refer to the requirements or expectations for the role

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Cars24is the...gd and condition cars sales automatically increase customers
Are these interview questions helpful?

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How to create market in competitive market for your own?
  • Ans. 

    Creating a market in a competitive market requires identifying unique selling points, targeting specific customer segments, and building a strong brand image.

    • Identify unique selling points that differentiate your product/service from competitors

    • Target specific customer segments that are underserved by competitors

    • Build a strong brand image through effective marketing and advertising

    • Offer competitive pricing and promotio...

  • Answered by AI
  • Q2. How to go to next level
  • Q3. Gow can u build brand easly?
  • Ans. 

    Building a brand requires consistent messaging, quality products/services, and positive customer experiences.

    • Develop a clear brand identity and message

    • Ensure all marketing materials align with brand identity

    • Provide high-quality products/services

    • Offer exceptional customer service

    • Encourage positive customer reviews and referrals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Take experience

Start where opportunities comes don't sit back and wait for bigger opportunities.
Make it big

I think it's very important for new joiner
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Regarding company visssion and mission
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Location and Business LOB
  • Q2. Line of business volume
  • Ans. 

    Line of business volume refers to the amount of business activity within a specific line of products or services.

    • Line of business volume can be measured by the number of transactions, revenue generated, or units sold within a particular product or service category.

    • Analyzing trends in line of business volume can help identify areas of growth or decline within the business.

    • For example, a branch manager may track the volu...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. With Zonal Head
  • Q2. Job description

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be very aggressive in business sour
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. General question not related to kra

Interview Preparation Tips

Interview preparation tips for other job seekers - Think twice
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Can you describe your previous experience in managing store operations and handling teams?
  • Ans. 

    I have extensive experience in managing store operations, optimizing processes, and leading diverse teams to achieve targets.

    • Managed a team of 15 staff members, improving productivity by 20% through effective training and motivation.

    • Implemented inventory management systems that reduced stock discrepancies by 30%.

    • Conducted regular performance reviews, fostering a culture of feedback and continuous improvement.

    • Led a succ...

  • Answered by AI
  • Q2. How do you manage high-pressure situations during peak hours or operational challenges
  • Ans. 

    I prioritize tasks, maintain clear communication, and stay calm to effectively manage high-pressure situations.

    • Prioritize tasks based on urgency and impact; for example, addressing critical patient needs first in a healthcare setting.

    • Maintain open communication with team members to ensure everyone is aware of their roles and responsibilities during peak hours.

    • Stay calm and composed; I practice deep breathing techniques...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. About Personal life
  • Q2. Previous work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Great place to learn
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About Your self
  • Q2. About work pressure handling skills
  • Ans. 

    I manage work pressure by prioritizing tasks, maintaining communication, and practicing stress-relief techniques.

    • Prioritization: I use tools like to-do lists to prioritize tasks based on urgency and importance. For example, during a project deadline, I focus on critical tasks first.

    • Time Management: I allocate specific time blocks for each task, ensuring I stay on track. For instance, I set aside uninterrupted time for ...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Some Operation statics questions
  • Q2. I dont remember

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to joint for operation aspirents
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Simple Mathematics and Supply chain questions and inventory management and manpower time management space management processes setup

Round 2 - One-on-one 

(3 Questions)

  • Q1. Background checks
  • Q2. Supply chain issues
  • Q3. Complete inventory question only they will ask and manpower utilition

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple and question

CARS24 Interview FAQs

How many rounds are there in CARS24 Branch Manager interview?
CARS24 interview process usually has 2 rounds. The most common rounds in the CARS24 interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in CARS24 Branch Manager interview?

Some of the top questions asked at the CARS24 Branch Manager interview -

  1. Coustomer optional purchase new car and cars24 car... coustomer convince to car...read more
  2. What is the customer satisfaction...read more
  3. What is the customer satisfact...read more

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Overall Interview Experience Rating

5/5

based on 1 interview experience

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53% less than the average Branch Manager Salary in India
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