Falcon Autotech Technical Support Engineer Interview Questions and Answers

I address customer complaints by actively listening, empathizing, and providing timely solutions. I plan service calls by prioritizing urgent issues and scheduling appointments efficiently.

• Listen attentively to the customer's complaint and show empathy towards their situation

• Ask clarifying questions to fully understand the issue and gather necessary information

• Provide timely updates on the status of the service call an...read more

Bearings are mechanical components that reduce friction between moving parts, enhancing efficiency and performance.

• Ball Bearings: Commonly used in electric motors and bicycles for smooth rotation.

• Roller Bearings: Used in heavy machinery and automotive applications for load support.

• Thrust Bearings: Designed to handle axial loads, often found in gearboxes.

• Magnetic Bearings: Utilize magnetic fields for contactless operati...read more

Various types of motors and gearboxes are used in applications to convert electrical energy into mechanical motion efficiently.

• DC Motors: Common in small applications, e.g., toys and electric vehicles.

• AC Motors: Used in industrial applications, e.g., fans and pumps.

• Stepper Motors: Precise control for robotics and CNC machines.

• Servo Motors: Used in automation and robotics for accurate positioning.

• Gearboxes: Types includ...read more

A gearbox transmits power and adjusts torque and speed in machinery, enhancing performance and efficiency.

• Reduces engine speed while increasing torque, e.g., in vehicles during acceleration.

• Allows for smooth transitions between different speed ranges, e.g., automatic transmissions.

• Enables machinery to operate efficiently at various speeds, e.g., industrial equipment.

• Provides mechanical advantage, e.g., in bicycles with...read more

I have 5 years of experience in maintenance.

• I have been working in the maintenance field for the past 5 years.

• During my previous job, I was responsible for the regular maintenance and troubleshooting of various equipment.

• I have gained extensive knowledge and skills in preventive maintenance, equipment repair, and troubleshooting.

• I have successfully completed several maintenance projects, ensuring minimal downtime and o...read more