FNP Customer Service Executive Interview Questions and Answers

Q1. About yourself, family background
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Q2. It's very easy to tell
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Q1. 1. Introduction 2. esic and PF calculation
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Q2. Profits of your current company
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Q1. What is payroll cycle and salary cycle
Ans. 
Payroll cycle is the frequency at which employees are paid while salary cycle is the duration for which they are paid.
• Payroll cycle can be weekly, bi-weekly, semi-monthly or monthly depending on the company's policy.

• Salary cycle can be monthly, quarterly, bi-annually or annually depending on the company's policy.

• Payroll cycle determines the frequency of paychecks while salary cycle determines the duration of paychecks.

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Normal company use cases will be given for analysis

Q1. Questions regarding tools.
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Q1. What is your 1st priority
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Q1. Reason for leaving previous company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking a company with better growth prospects
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Q2. How would you deal with high rated customer
Ans. 
Handle high rated customers with empathy and professionalism.
• Listen actively to the customer's concerns and show empathy.

• Apologize for any inconvenience caused and assure them that their issue will be resolved.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a positive attitude and remain calm, even if the customer is upset.
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Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
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Q2. How long in a day u can work
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