Google Operations Center Quality Assurance Specialist Interview Questions and Answers

Sales is the process of selling products or services to customers by understanding their needs and providing solutions.

• Build rapport with the customer by actively listening and asking questions to understand their needs

• Highlight the benefits of the product or service that meet the customer's needs

• Handle objections by addressing concerns and providing additional information or alternatives

• Close the sale by asking for th...read more

Warehouse operations involve the management of inventory, storage, and distribution to ensure efficient supply chain processes.

• Inventory Management: Keeping track of stock levels, orders, and deliveries to prevent overstocking or stockouts, e.g., using barcode systems.

• Receiving and Inspection: Checking incoming shipments for accuracy and quality, ensuring that products meet specifications before storage.

• Storage Solutio...read more

I would segregate rejected items, analyze the reasons for rejection, and work with suppliers to address the issues.

• Segregate rejected items to prevent mixing with approved items

• Analyze reasons for rejection to identify trends and common issues

• Work with suppliers to address quality issues and prevent future rejections