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Granicus Technical Support Representative Interview Questions and Answers
Granicus Technical Support Representative Interview Experiences
1 interview found
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. About Yourself Intro
- Q2. What are the challenges you have faced while working in your position?
- Ans.
I faced various challenges in technical support, including complex issues, communication barriers, and time management.
Complex technical issues: For instance, troubleshooting a multi-layered software problem that required collaboration with developers.
Communication barriers: Dealing with customers who had limited technical knowledge, necessitating clear and simple explanations.
Time management: Balancing multiple suppor...
- Q3. How will you handle a CX facing position?
- Ans.
I will prioritize empathy, active listening, and effective communication to ensure a positive customer experience.
Empathy: I will put myself in the customer's shoes to understand their feelings and concerns, ensuring they feel heard.
Active Listening: I will listen carefully to the customer's issue without interrupting, allowing them to fully express their concerns.
Clear Communication: I will explain solutions in simple...
- Q4. Any disagreement and you realised it was your mistake?
- Ans.
I once miscommunicated a technical issue, leading to confusion. I took responsibility and resolved it promptly.
I misunderstood a customer's issue regarding software installation, thinking it was a user error.
After reviewing the case, I realized I had overlooked a crucial step in the installation process.
I promptly contacted the customer, apologized for the confusion, and guided them through the correct steps.
The custom...
- Q5. What do you know about Granicus?
- Ans.
Granicus provides government agencies with software solutions for citizen engagement and transparency.
Founded in 1999, Granicus focuses on improving communication between government and citizens.
Their platform includes tools for public meeting management, agenda creation, and video streaming.
Granicus offers solutions for online citizen engagement, such as surveys and feedback forms.
They provide analytics tools to help ...
- Q6. Any hobbies or interests?
- Q7. Why this position?
Interview Preparation Tips
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Anonymous
posted on 28 Feb 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why are you looking for a change?
- Q2. What is that you bring skills to the table that can add value to the Company
- Q3. How can you bring value add to the Company
- Ans.
I can bring value to the company by leveraging my technical expertise and leadership skills to drive innovation and improve efficiency.
Identifying and implementing new technologies to streamline processes
Mentoring and coaching team members to enhance their skills and productivity
Collaborating with cross-functional teams to develop and execute strategic plans
Ensuring adherence to industry standards and best practices
Con...
(2 Questions)
- Q1. What is your expectation?
- Q2. How long do you think will continue with the Company
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. SQL queries, joins, lead lag functions,
- Q2. Unix scripting, snowflake, cloud technology background, practical experience
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Technical Support Engineer Interview Questions & Answers
Saama Technologies
Anonymous
posted on 19 Dec 2022
Selected
I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Basic SQL Questions were asked
- Q2. Questions were asked on AWS S3, EC2
Interview Preparation Tips
Selected
(1 Question)
- Q1. Tell me about the INVEST process
- Ans.
INVEST is a set of criteria used to evaluate user stories in Agile development.
INVEST stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable.
Each user story should be independent from others, negotiable in terms of details, valuable to the customer, estimable in terms of effort, small enough to be completed in a single iteration, and testable to ensure quality.
For example, a user story like 'As a ...
(1 Question)
- Q1. What are your expectations
Skills evaluated in this interview
I applied via Campus Placement and was interviewed in Nov 2022. There were 4 interview rounds.
They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??
(1 Question)
- Q1. They will ask questions only related to your resume.. whatever you have provided to them.
- Ans. Must know the basic coding of SQL
(1 Question)
- Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
Interview Preparation Tips
Granicus HR Interview Questions
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
Moderate difficult with business reasoning
(1 Question)
- Q1. Prior work Ex mostly and a case study
Interview Preparation Tips
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Prashant Kumar
posted on 15 Jul 2022
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
If you are a fresher , then this is for you else almost no coding test for experienced candidates.
(1 Question)
- Q1. Javascript basics, Angular react general questions depends upon profile.
(1 Question)
- Q1. They asked general questions related to some hectic situation faced in previous company / project..
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Drill Down,Drill through
- Q2. Dax functions like date add,date diff,time Intelligence
- Q3. Import direct query
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
Aptitude test
Current affairs
(1 Question)
- Q1. Puzzle , sql related questions
Interview Preparation Tips
Granicus Interview FAQs
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Overall Interview Experience Rating
based on 1 interview experience
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Granicus Technical Support Representative Reviews and Ratings
based on 1 review
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