Minda Stoneridge Instruments Senior Engineer Interview Questions and Answers

Effective customer support is crucial for maintaining satisfaction and loyalty in any business.

• Listen actively to customer concerns to understand their needs.

• Provide clear and concise solutions, ensuring the customer feels heard.

• Follow up after resolving issues to ensure customer satisfaction.

• Use customer feedback to improve products and services.

• Train support staff regularly to handle diverse customer inquiries.

7QC tools are a set of quality control tools used for process improvement and problem-solving.

• Check sheet: Used to collect and analyze data, such as tallying defects in a manufacturing process.

• Pareto chart: Helps identify the most significant factors contributing to a problem, based on the 80/20 rule.

• Cause and effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Repre...read more

QA focuses on preventing defects in the process, while QC focuses on identifying defects in the product.

• QA is process oriented, focusing on preventing defects by improving processes and procedures.

• QC is product oriented, focusing on identifying defects through testing and inspection.

• QA involves activities like reviews, audits, and process improvements.

• QC involves activities like testing, inspections, and quality contro...read more

FMEA stands for Failure Modes and Effects Analysis, a systematic method for identifying and preventing potential failures in a system.

• FMEA is a structured approach to identifying and prioritizing potential failure modes in a system.

• It involves analyzing the potential effects of these failures and developing mitigation strategies.

• FMEA helps in improving the reliability, safety, and quality of a system or process.

• There a...read more

Process & product audit type of poka yoke ensures errors are prevented during audits.

• Poka yoke in process audit involves using checklists to ensure all steps are followed correctly

• Poka yoke in product audit involves using sensors to detect defects before they occur

• Examples include using color-coded labels to prevent mix-ups in audits

Parameters of costing refer to the factors that influence the cost of a product or service.

• Parameters can include materials, labor, overhead, and profit margin.

• Other factors like transportation costs, taxes, and market demand can also impact costing.

• Understanding and analyzing these parameters is crucial for accurate pricing and cost control.

• For example, in manufacturing, the cost of raw materials and labor are key par...read more

Routine work responsibilities include performing regular tasks and duties as part of the job.

• Routine work responsibilities involve completing daily, weekly, or monthly tasks

• These tasks are typically outlined in job descriptions or standard operating procedures

• Examples of routine work responsibilities may include data entry, report generation, equipment maintenance, etc.

Implemented a new software system that improved efficiency and reduced costs by 20%.

• Implemented a new software system

• Improved efficiency

• Reduced costs by 20%