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KRAs define areas of responsibility, while KPIs measure performance within those areas to achieve organizational goals.
Key Result Areas (KRA) are specific areas where an employee is expected to deliver results.
Key Performance Indicators (KPI) are measurable values that demonstrate how effectively an individual or organization is achieving key objectives.
Example of KRA: Sales targets for a sales manager.
Example of ...
Customer support involves assisting customers with inquiries, issues, and providing solutions to enhance their experience.
Listen actively to customer concerns to understand their needs.
Provide clear and concise information to resolve issues.
Follow up with customers to ensure their satisfaction.
Use empathy to connect with customers and build rapport.
Document interactions for future reference and improvement.
This pen is not just a writing tool; it's a gateway to creativity and communication, designed for your unique needs.
Quality: This pen features a smooth ink flow, ensuring your writing is effortless and enjoyable.
Design: Its ergonomic grip provides comfort during long writing sessions, making it perfect for professionals and students alike.
Versatility: Whether you're signing important documents or jotting down idea...
NBFCs are financial institutions that provide banking services without holding a banking license.
NBFC stands for Non-Banking Financial Company.
They provide services like loans, credit facilities, and investment products.
Examples include HDFC Ltd., Bajaj Finance, and LIC Housing Finance.
NBFCs cannot accept demand deposits like traditional banks.
They are regulated by the Reserve Bank of India (RBI) in India.
I understand that customers may express frustration, and I remain calm and professional in such situations to resolve their issues.
Staying calm: I focus on listening to the customer's concerns without taking their anger personally.
Empathy: I acknowledge their feelings, saying something like, 'I understand this is frustrating for you.'
Problem-solving: I work to find a solution, asking questions to clarify their iss...
Mpokket is a financial technology company that provides instant personal loans to students and young professionals in India.
Founded in 2016, Mpokket aims to bridge the gap in financial services for the youth.
Offers loans ranging from INR 500 to INR 30,000 with flexible repayment options.
Utilizes a mobile app for easy loan application and disbursement, enhancing user experience.
Targets college students and young pr...
DB indexing is a technique used to improve the performance of database queries by creating data structures that allow for faster data retrieval.
Indexes are created on specific columns in a database table to speed up data retrieval.
When a query is executed, the database engine uses the index to quickly locate the rows that match the query criteria.
Types of indexes include clustered, non-clustered, unique, and compo...
Tech debt should be managed by prioritizing, tracking, and addressing it regularly.
Prioritize tech debt based on impact on product, codebase, and team productivity.
Track tech debt using tools like Jira or Trello to ensure visibility and accountability.
Address tech debt incrementally by allocating time in sprints or dedicated tech debt cleanup sprints.
Involve the team in identifying and addressing tech debt to fost...
Currently using a tech stack consisting of Java, Spring Boot, React, and PostgreSQL.
Java
Spring Boot
React
PostgreSQL
Arrange a Linked List into Positive and Negative Nodes Alternately
Traverse the Linked List and separate positive and negative nodes into two separate lists
Merge the two lists alternately to form the final arrangement
Ensure to handle cases where one list is longer than the other
I applied via Approached by Company and was interviewed in Oct 2024. There were 4 interview rounds.
LRU Cache is a data structure that stores the most recently used items, discarding the least recently used items when full.
Use a combination of a doubly linked list and a hashmap to implement LRU Cache efficiently.
Keep track of the most recently used item by moving it to the front of the linked list.
When the cache is full, remove the least recently used item from the end of the linked list and the hashmap.
Ensure consta...
DB indexing is a technique used to improve the performance of database queries by creating data structures that allow for faster data retrieval.
Indexes are created on specific columns in a database table to speed up data retrieval.
When a query is executed, the database engine uses the index to quickly locate the rows that match the query criteria.
Types of indexes include clustered, non-clustered, unique, and composite ...
Arrange a Linked List into Positive and Negative Nodes Alternately
Traverse the Linked List and separate positive and negative nodes into two separate lists
Merge the two lists alternately to form the final arrangement
Ensure to handle cases where one list is longer than the other
Tech debt should be managed by prioritizing, tracking, and addressing it regularly.
Prioritize tech debt based on impact on product, codebase, and team productivity.
Track tech debt using tools like Jira or Trello to ensure visibility and accountability.
Address tech debt incrementally by allocating time in sprints or dedicated tech debt cleanup sprints.
Involve the team in identifying and addressing tech debt to foster a ...
I have 5 years of experience leading technical teams, handling team dynamics, delegating tasks, and resolving conflicts.
Led a team of 10 developers in a software development project, ensuring timely delivery and quality output
Managed team members with diverse skill sets, assigning tasks based on individual strengths and weaknesses
Resolved conflicts within the team by facilitating open communication and finding mutually...
Currently using a tech stack consisting of Java, Spring Boot, React, and PostgreSQL.
Java
Spring Boot
React
PostgreSQL
I applied via Job Portal and was interviewed in Nov 2024. There was 1 interview round.
2 sum problem of leet code
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
SQL questions were asked
I applied via Apna Jobs and was interviewed in Apr 2024. There were 2 interview rounds.
An Operations Associate manages daily operations, ensuring efficiency and effectiveness in processes and workflows.
Experience in coordinating logistics and supply chain operations, improving delivery times by 20%.
Skilled in data analysis, utilizing Excel to track performance metrics and identify areas for improvement.
Proficient in using project management tools like Asana to streamline team collaboration and task assig...
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
I appeared for an interview in Oct 2024, where I was asked the following questions.
I am a dedicated customer support professional with a passion for helping others and resolving issues efficiently.
Experience: Over 3 years in customer support roles, handling inquiries via phone, email, and chat.
Skills: Proficient in CRM software like Zendesk and Salesforce, ensuring efficient ticket management.
Problem-Solving: Successfully resolved 95% of customer issues on the first contact, enhancing customer satisf...
Customer support involves assisting customers with inquiries, issues, and providing solutions to enhance their experience.
Listen actively to customer concerns to understand their needs.
Provide clear and concise information to resolve issues.
Follow up with customers to ensure their satisfaction.
Use empathy to connect with customers and build rapport.
Document interactions for future reference and improvement.
I applied via Star mark and was interviewed in Jun 2024. There were 2 interview rounds.
I applied via LinkedIn and was interviewed in Nov 2023. There were 2 interview rounds.
Design a feature for an app
Identify the purpose and goals of the feature
Define the user flow and interactions
Consider the technical requirements and constraints
Design the UI/UX
Plan the data model and storage
Consider scalability and performance
Implement and test the feature
Authentication is the process of verifying the identity of a user, while authorization is the process of granting access to specific resources.
Authentication ensures that the user is who they claim to be, usually through credentials like username and password.
Authorization determines what actions a user is allowed to perform on a system or resource.
Coroutines are lightweight threads that allow for asynchronous programm...
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The duration of mPokket interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 74 interview experiences
Difficulty level
Duration
based on 548 reviews
Rating in categories
15-22 Yrs
Not Disclosed
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