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Taj Hotels Resorts and Palaces

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4.2

based on 2.2k Reviews

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Taj Hotels Resorts and Palaces Guest Service Associate Interview Questions and Answers

Updated 30 Oct 2017

Taj Hotels Resorts and Palaces Guest Service Associate Interview Experiences

1 interview found

Guest Service Associate Interview Questions & Answers

user image Anonymous

posted on 30 Oct 2017

I appeared for an interview in Dec 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Introducing my self hr take interview after that short list my resume
Tips: For next round u have to wait for call

Round: F&B Director Round
Experience: There is actual test of you knowledge very tuft round
Tips: Good confidence require

Round: General Manager Round
Experience: There is again interview about you confidence and knowledge level
Tips: Be energetic

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Interview questions from similar companies

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Pushkin Channan

posted on 6 May 2017

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

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Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 11 Sep 2020

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Ans. 

    I am drawn to the Guest Service Associate role because it allows me to create memorable experiences for guests and enhance their satisfaction.

    • Passion for helping others: I enjoy making guests feel welcome and valued, as seen in my previous role at a hotel where I received positive feedback.

    • Problem-solving skills: I thrive in fast-paced environments and can quickly address guest concerns, like resolving booking issues e...

    • Answered by AI
    View 2 more answers
  • Q2. Why this field?
    • Add your answer
  • Q3. Something about yourself?
    • Add your answer
  • Q4. Tell me something about the world?
    • Add your answer
  • Q5. About hobbies?
    • Add your answer
  • Q6. Tell me something about your working experience?
  • Ans. 

    I have over three years of experience in customer service, focusing on enhancing guest satisfaction and resolving issues efficiently.

    • Worked at XYZ Hotel for 2 years, managing guest check-ins and check-outs smoothly.

    • Handled guest inquiries and complaints, achieving a 95% satisfaction rate.

    • Trained new staff on customer service protocols, improving team efficiency.

    • Implemented a feedback system that increased positive revi...

    • Answered by AI
    Add your answer
  • Q7. Would you be a smart worker or a hard worker?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 14 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Explain yourself in one word
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was all about 3 rounds in which first round was group discussion, second round with HR and department head in which you will have lots of questions from interviewer head that would include of current affairs,technicals about your choosen department and in the mean time they will observe you at your communication skill,the way you present your answer,your dressing sense ,your grooming .
If you clear these two you have to go through GM round which is last and final round in which ur interview would be with general manager of the hotel.
After clearing this you have to go with psychometric test meanwhile for joining.

Guest Service Associate Interview Questions & Answers

The Indian Hotels Company user image Anonymous

posted on 29 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is your current job
    • Add your answer

Guest Service Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 28 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What is the process for requesting time off?
  • Ans. 

    To request time off, employees must submit a request through the company's designated system or to their supervisor.

    • Submit a request through the company's designated system

    • Inform your supervisor about the time off request

    • Follow any specific procedures outlined by the company

    • Plan ahead and submit the request in advance to ensure coverage

    • Be prepared to provide a reason for the time off if required

    • Answered by AI
    Add your answer
  • Q2. Review the company policy
  • Ans. 

    Company policy outlines guidelines and procedures for employees to follow.

    • Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

    • Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

    • Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.

    • Answered by AI
    Add your answer
  • Q3. Submit a request
  • Ans. 

    To submit a request, simply fill out the necessary information and click 'submit'.

    • Provide all required details

    • Ensure accuracy in information provided

    • Click on 'submit' button after filling out the form

    • Answered by AI
    Add your answer
  • Q4. Wait for approval
    • Add your answer
  • Q5. Receiving conformation
    • Add your answer

Taj Hotels Resorts and Palaces HR Interview Questions

46 questions and answers

Q. What is your nickname?
Q. What are your qualifications?
Q. What is your area of expertise?
View all HR interview questions

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Sneha shukla

posted on 5 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Which department you are interested and why
  • Ans. 

    I am particularly interested in the Front Desk department due to its pivotal role in guest interactions and overall experience.

    • The Front Desk is the first point of contact for guests, making it crucial for setting a positive tone.

    • I enjoy problem-solving, which is essential when addressing guest inquiries or concerns promptly.

    • My strong communication skills enable me to effectively convey information and create a welcomi...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. What makes you best for this department
    • Add your answer
Are these interview questions helpful?

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 29 Apr 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Positive thinking skills

Round 2 - Group Discussion 

Digital marketing in next generation

Round 3 - Technical 

(1 Question)

  • Q1. Why should hire you
    • Add your answer

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 14 Mar 2022

I applied via Company Website and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About Guest Service Associate
    • Add your answer
Round 3 - Group Discussion 

Ukraine-Russia war

Round 4 - Assignment 

About Oberoi group

Interview Preparation Tips

Topics to prepare for Oberoi Group of Hotels Guest Service Associate interview:
  • Communication Skills
  • Team Management
  • Planning
Interview preparation tips for other job seekers - I am Rahul Deb. I am 21 years old.

Guest Service Associate Interview Questions & Answers

Hyatt Regency user image Anonymous

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Group Discussion 

Just normal GD session.

Round 2 - HR 

(1 Question)

  • Q1. Simple conversation.
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. With F&B manager.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. With HR director.
    • Add your answer
More about working at Taj Hotels Resorts and Palaces

Taj Hotels Resorts and Palaces Interview FAQs

How to prepare for Taj Hotels Resorts and Palaces Guest Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Taj Hotels Resorts and Palaces. The most common topics and skills that interviewers at Taj Hotels Resorts and Palaces expect are Hospitality, Front Office, Communication Skills, Guest Service and Hotel Management.

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Taj Hotels Resorts and Palaces Interviews By Designations

Interview Questions for Popular Designations

Overall Interview Experience Rating

5/5

based on 2 interview experiences

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Taj Hotels Resorts and Palaces Guest Service Associate Salary
based on 182 salaries
₹1.4 L/yr - ₹4 L/yr
7% more than the average Guest Service Associate Salary in India
View more details

Taj Hotels Resorts and Palaces Guest Service Associate Reviews and Ratings

based on 104 reviews

3.8/5

Rating in categories

3.6

Skill development

3.3

Work-life balance

3.3

Salary

3.9

Job security

3.6

Company culture

2.8

Promotions

3.3

Work satisfaction

Explore 104 Reviews and Ratings
Guest Service Associate Jobs at Taj Hotels Resorts and Palaces
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1-4 Yrs

₹ 1.2-2.3 LPA

Guest Service Associate

Chennai

1-4 Yrs

₹ 1.4-2.1 LPA

Guest Service Associate

Mumbai,

Faridabad

1-4 Yrs

₹ 1-4 LPA

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