TO THE NEW Technical Lead Interview Questions and Answers

Incident management is a structured approach to handling incidents to minimize impact and restore services efficiently.

• Ensures quick resolution of incidents, reducing downtime (e.g., restoring a server outage within an hour).

• Improves communication among teams and stakeholders during incidents (e.g., using a dedicated incident channel).

• Facilitates root cause analysis to prevent future incidents (e.g., analyzing recurrin...read more

Prioritizing incidents involves assessing impact, urgency, and resources to ensure effective resolution.

• Assess impact: Determine how many users are affected and the severity of the issue. For example, a system outage affecting all users is high priority.

• Evaluate urgency: Consider how quickly the issue needs to be resolved. A security breach requires immediate attention compared to a minor bug.

• Communicate with stakehold...read more