VOIZ Telecaller Interview Questions and Answers

I do not foresee any leaves required in the coming six months, as I am committed to my responsibilities.

• I have planned my schedule to accommodate any personal commitments.

• I am focused on maintaining a consistent work routine.

• For example, I have no upcoming vacations or events that would require time off.

To audit a call means to review and assess the quality and effectiveness of a phone conversation.

• Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.

• It includes assessing the clarity, tone, and professionalism of the telecaller's voice.

• The call may be audited for compliance with company policies, sales techniques, or customer sa...read more

I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.

• Handled incoming calls from customers regarding billing issues

• Made outbound calls to follow up on customer inquiries and resolve issues

• Provided excellent customer service by addressing concerns and providing solutions

• Maintained accurate records of customer interactions and ...read more

I have 3 years of experience in a call center environment.

• I have worked in a call center for 3 years handling customer inquiries and resolving issues.

• During my time in the call center, I have developed strong communication and problem-solving skills.

• I am familiar with using call center software and CRM systems to manage customer interactions efficiently.