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BPO+ Interview Questions and Answers
12 Interview questions
I have over three years of experience in customer care, focusing on resolving issues and enhancing customer satisfaction.
Worked as a customer service representative at XYZ Corp, handling over 50 inquiries daily.
Implemented a new ticketing system that reduced response time by 30%.
Trained new team members on effective communication and problem-solving techniques.
Received 'Employee of the Month' for consistently exce...
My typing speed on desktop is 70 words per minute.
My typing speed on desktop is 70 words per minute.
I have experience in data entry tasks that require fast typing skills.
I regularly practice typing to maintain and improve my speed.
I am proficient in using keyboard shortcuts to enhance my typing efficiency.
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the ...
Before this role, I worked in customer service, focusing on resolving issues and enhancing customer satisfaction.
Worked as a customer service representative at XYZ Company, handling inquiries and complaints.
Implemented a new ticketing system that improved response times by 30%.
Trained new team members on best practices for customer interaction.
Collaborated with the operations team to streamline processes, reducing...
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.
BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.
BPO can be done onshore, nearshore, or offshore dep...
Work from home became essential during COVID, enabling flexibility and safety while maintaining productivity.
Increased use of technology: Tools like Zoom and Slack facilitated communication and collaboration.
Flexible schedules: Employees could manage work hours around personal responsibilities, improving work-life balance.
Cost savings: Companies saved on overhead costs, while employees saved on commuting and daily...
Discussing salary history can be sensitive; focus on your skills and value instead.
Be transparent about your last salary if asked, but emphasize your skills.
For example, if your last salary was $50,000, explain how your experience justifies a higher salary.
Highlight your achievements and how they can benefit the new role.
Consider discussing salary expectations based on market research rather than past salary.
Yes, salary negotiation is common and can depend on experience, skills, and market rates.
Research industry standards to understand typical salary ranges for the role.
Consider your experience and unique skills that add value to the position.
Be prepared to discuss your previous salary and justify your expectations.
Express flexibility and willingness to negotiate based on the overall compensation package.
I will handle my customer with empathy, active listening, and prompt resolution of their concerns.
Listen actively to understand their concerns
Show empathy and understanding towards their situation
Provide prompt resolution to their issues
Maintain a positive and professional attitude throughout the interaction
Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.
BPO includes a wide range of services like customer support, technical support, sales, etc.
Customer support is specifically focused on addressing customer queries and concerns.
BPO may involve outsourcing services to other countries for cost-effectiveness.
Customer support may be provided through vario...
BPO+ Interview Experiences
42 interviews found
Pavithra Nagarajan
I applied via AmbitionBox and was interviewed in Jun 2024. There were 2 interview rounds.
The duration contains 30mins.And topic is logical reasoning ,mathematics related
The topic is today economy.we have to speak time 5mins.
Interview Preparation Tips
- Telecalling
Telecalling Interview Questions asked at other Companies
Anonymous
Selected
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in non-voice communication.
I have over 3 years of experience in customer service, focusing on email and chat support.
In my previous role, I handled an average of 100 customer inquiries daily, resolving issues efficiently.
I am skilled in using CRM software, which helps me track customer interactions and improve servi...
- Q2. Tell me about your job experience
- Ans.
I have over three years of experience in customer care, focusing on resolving issues and enhancing customer satisfaction.
Worked as a customer service representative at XYZ Corp, handling over 50 inquiries daily.
Implemented a new ticketing system that reduced response time by 30%.
Trained new team members on effective communication and problem-solving techniques.
Received 'Employee of the Month' for consistently exceeding...
Non Voice Customer Care Executive Interview Questions asked at other Companies
I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Why you choose this company
- Ans.
I chose this company because of its strong reputation for excellent customer service and commitment to employee development.
Strong reputation for excellent customer service
Commitment to employee development
Positive reviews from current employees
Opportunities for growth and advancement
- Q2. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Experience in handling customer complaints and resolving issues efficiently
Costumer Service Interview Questions asked at other Companies
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. How to handle the customer anger
- Ans.
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the custo...
Customer Care Executive Interview Questions asked at other Companies
I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. About this company why we want to join this company.
They used to give one particular topic, on tha topic we used to write an essay.
In this assignment they used to check our typing speed
Interview Preparation Tips
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a detail-oriented Data Entry Operator with strong typing skills and experience in accurately inputting data into databases.
Proficient in data entry software and Microsoft Office Suite
Ability to maintain confidentiality and accuracy in data entry tasks
Experience in entering large volumes of data quickly and efficiently
- Q2. What is your typing speed on desktop
- Ans.
My typing speed on desktop is 70 words per minute.
My typing speed on desktop is 70 words per minute.
I have experience in data entry tasks that require fast typing skills.
I regularly practice typing to maintain and improve my speed.
I am proficient in using keyboard shortcuts to enhance my typing efficiency.
Data Entry Operator Interview Questions asked at other Companies
raj kumar
Good and quite interesting
Next version of 1 phase
Interview Preparation Tips
Business Associate Interview Questions asked at other Companies
(2 Questions)
- Q1. Why do you join policy bazaar
- Q2. How much time would you b us
Sales Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about ur self?
- Ans. Good morning. My self manali rajendra kambli. I m 23 year old. I live in ghatkopar. I have experience, 1 year experience as a account. 1 year experience as a tellicalling for athena bpo company.
- Q2. What was your job in Athena BPO Company?
- Ans. It is an inbound process. Where i use to reslove queries of the customer. Regarding network issue. Major quiries was like roaming ,data related , rechrge.
Calling Agent Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.
(1 Question)
- Q1. The very first question is same for all about yourself Second one they want to check communication so they asked questions like how you spend ur last day abhiut experience.thats it
Most probably they give you typing test if you clear then may be versant .
(1 Question)
- Q1. This is main round or we can say it is a client or technical round . In this they firstly start with intro then ask about job role , ask about your experience and give a topic to speak for 2 min.
Interview Preparation Tips
The second think is there is 70 % english and 30% body language how respectfully actively you response to HR quest .
And last but not least confidence that you crack this interview. All the best.
Customer Care Executive Interview Questions asked at other Companies
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BPO+ Interview FAQs
The duration of BPO+ interview process can vary, but typically it takes about less than 2 weeks to complete.
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BPO+ Interviews By Designations
- BPO+ Customer Care Executive Interview Questions
- BPO+ BPO Executive Interview Questions
- BPO+ Customer Service Executive Interview Questions
- BPO+ Non Voice Process Associate Interview Questions
- BPO+ Sales Interview Questions
- BPO+ Data Analyst Interview Questions
- BPO+ Team Manager Interview Questions
- BPO+ Business Analyst Interview Questions
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Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Senior Executive Interview Questions
- Executive Interview Questions
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Overall Interview Experience Rating
based on 30 interview experiences
Difficulty level
Duration
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