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Xplore-Tech Services Customer Service Executive Interview Questions and Answers

Updated 10 Apr 2023

Xplore-Tech Services Customer Service Executive Interview Experiences

2 interviews found

Customer Service Executive Interview Questions & Answers

user image PRITAM BHATTACHARYYA

posted on 10 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. 1.Tell me about yourself?
  • Q2. 2.What do you know about kolkata?

Interview Preparation Tips

Interview preparation tips for other job seekers - Xplore tech is a very good and reputative organization..If you are a fresher then you can definately join this organization and grow your potential... I have worked in that organization more than a year...

I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself?
  • Q2. Why should we hire you??
  • Q3. Tell me your strength and weakness.
  • Q4. Sell me a pen.
  • Q5. Hobbies and interests
  • Q6. How do you see yourself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in English .Also don't hesitate pronounce the word clearly.

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
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I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About my self why did want to join
  • Q2. Rates of speech and engliss speaking

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident don't feel narvous and be positive and answer all question confidently and positively
Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Group Discussion 

Group number discussion

Round 2 - Technical 

(1 Question)

  • Q1. Tell me about self introduction
Round 3 - HR 

(1 Question)

  • Q1. Last company where worked
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good discipline basic knowledge
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Why u choose this line

Interview Preparation Tips

Topics to prepare for Imarque Solutions Customer Service Executive interview:
  • Communication Skills
  • Negotiation Skills
  • MS Office
  • Computer Skills
Interview preparation tips for other job seekers - I have not worked in many companies bu i think If you are fresher I am telling in bpo or customer service for domestic voice process u will get maximum 14 to 18 thausand in hand salary as I experienced till now. When selecting any company u should be very confident in negotiations of salary and probation period other they put u in 6 or 8 months probation period and your job is not permanent until ur probation period running and ur pf will not start to deduct.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.

    • Over 5 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

    • Skilled in using CRM software to track customer interactions and ensure follow-up.

    • Recognized for my ability to remain calm under pressure, especially during peak hours.

    • Succes...

  • Answered by AI
  • Q2. Are you comfortable to talk in English
Be interview-ready. Browse the most asked HR questions.
illustration image
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself than asking to privious job details if you are experienced than salary expectations.
  • Q2. Tell me something about for Mumbai

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask your interview first in English language than other questions answered go ahead with your regional language but without fumble do your job as a very confident.
Are these interview questions helpful?

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't worry about interview. One can easily pass the interview with minimum knowledge of English.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Tell me about your self?
  • Q2. Why we should hire your?
  • Ans. 

    I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.

    • Proven track record in resolving customer issues efficiently, as demonstrated in my previous role where I improved customer satisfaction scores by 20%.

    • Strong communication skills that allow me to connect with customers and understand their needs, ensuring a personalized service experience.

    • Abil...

  • Answered by AI
  • Q3. Why you want to work in our company?
Round 3 - Technical 

(2 Questions)

  • Q1. How long you work in our company?
  • Q2. Tell me about your self?

I applied via Apna Jobs and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why are you looking for a change?
  • Q2. How long will you work in this company?
  • Q3. Do your parents knows you are working for call center?

Interview Preparation Tips

Interview preparation tips for other job seekers - We should be very dedicated towards our work whatever the work is.

Xplore-Tech Services Interview FAQs

How many rounds are there in Xplore-Tech Services Customer Service Executive interview?
Xplore-Tech Services interview process usually has 2 rounds. The most common rounds in the Xplore-Tech Services interview process are Resume Shortlist and HR.
How to prepare for Xplore-Tech Services Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Xplore-Tech Services. The most common topics and skills that interviewers at Xplore-Tech Services expect are Customer Service, voice process, Sales, Tamil and Complaint Management.

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more
Xplore-Tech Services Customer Service Executive Salary
based on 32 salaries
₹1.2 L/yr - ₹2.6 L/yr
46% less than the average Customer Service Executive Salary in India
View more details

Xplore-Tech Services Customer Service Executive Reviews and Ratings

based on 10 reviews

2.1/5

Rating in categories

2.1

Skill development

1.8

Work-life balance

2.0

Salary

1.8

Job security

1.9

Company culture

1.5

Promotions

2.0

Work satisfaction

Explore 10 Reviews and Ratings
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