Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner





Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.



Must have skills :Application Packaging




Good to have skills :NAMinimum



3 year(s) of experience is required




Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain documentation of technical procedures and troubleshooting steps.- Assist in the implementation of new technologies and upgrades.- Provide training and guidance to junior team members.
Professional & Technical




Skills:

- Must To Have




Skills:

Proficiency in Application Packaging.- Strong troubleshooting skills in identifying and resolving technical issues.- Knowledge of operating systems and network configurations.- Experience in software installation and configuration.- Good understanding of ITIL framework and service management practices.
Additional Information:- The candidate should have a minimum of 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full-time education is required.

Qualification

15 years full time education