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Project Role :Technology Support Engineer



Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Microsoft Azure Architecture


Good to have skills :Infrastructure As Code (IaC), GitHub Actions, Microsoft Azure IaaSMinimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and report on the performance of systems to identify areas for improvement.

Professional & Technical

Skills:

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Must To Have

Skills:

Proficiency in Microsoft Azure Architecture.- Good To Have

Skills:

Experience with Microsoft Azure IaaS, Infrastructure As Code (IaC), GitHub Actions.- Strong understanding of cloud computing principles and best practices.- Experience with incident management and problem resolution processes.- Familiarity with service management tools and methodologies.

Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required.

 Qualification 

15 years full time education