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Project Role :Infra Tech Support Practitioner



Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Cloud Network Operations


Good to have skills :Microsoft Azure IaaSMinimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to established operating models and processes.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Engage in basic and intermediate level troubleshooting for hardware and software support.

Professional & Technical

Skills:

-

Must To Have

Skills:

Proficiency in Cloud Network Operations.- Good To Have

Skills:

Experience with Microsoft Azure IaaS.- Strong understanding of network protocols and configurations.- Experience with server management and virtualization technologies.- Familiarity with monitoring tools and performance optimization techniques.

Additional Information:- The candidate should have minimum 3 years of experience in Cloud Network Operations.- This position is based at our Gurugram office.- A 15 years full time education is required.

 Qualification 

15 years full time education