Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner





Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.



Must have skills :SDN NFV Software





Good to have skills :NAMinimum



3 year(s) of experience is required





Educational Qualification :15 years full time education





Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.

Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on industry trends and best practices.

Professional & Technical




Skills:

- Must To Have




Skills:

Proficiency in SDN NFV Software.- Strong understanding of network protocols and technologies.- Experience with virtualization technologies like VMware or Hyper-V.- Knowledge of cloud computing concepts and platforms.- Hands-on experience with troubleshooting hardware and software issues.

Additional Information:- The candidate should have a minimum of 3 years of experience in SDN NFV Software.- This position is based at our Pune office.- A 15 years full time education is required.

Qualification

15 years full time education