Tech Product & Offering Dev Sr Manager

Skill required: Tech for Operations - Product Development Management


Designation: Tech Product & Offering Dev Sr Manager


Qualifications:Any Graduation


Years of Experience:18 to 25 years




What would you do
The Technology Innovation Senior Manager for Digital Inside Sales will serve as the CTO for the Digital Inside Sales offering and have overall responsibility for the technology innovation agenda and roadmap for the Digital Inside Sales business. This role will be responsible for developing and driving the technology enablement strategy for Digital Inside Sales operations. The selected candidate will work closely with the Intelligent Sales and Customer Operations Technology Lead, Growth Business Lead and Offering Lead to align on strategies and to create new and innovative offerings enabled by technology. This role will collaborate with other key team members across the business, including regional and functional heads of delivery, sales, account management, product management and solutioning and will support sales, business development, and innovation program management activities as needed.This role will have responsibility for managing the full innovation and technology management lifecycle (visioning & ideation, concept development, commercialization/scaling, and ongoing product management including learning enablement). This responsibility will include the development of both the rolling 3-year roadmap for the business but also the operating roadmap for the business for each fiscal year including required funding investment and resource plans.


What are we looking for
Digital Inside Sales technology transformation expertiseIndustry Platforms in Digital Inside Sales.Custom and Cloud Solutions in Digital Inside Sales including voice solutionsAbility to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectivesAbility to learn new business processes and software applications quicklyStrong leadership skills, including proven ability to attract, build, mentor, and direct a high-performing, cohesive teamAbility to interface with customers and suppliers via strong written and verbal communications skills Ability to collaborate with internal stakeholders in driving intended objectives effectivelyGravitas while working with VP and C-level stakeholdersExperience driving transformational changeExcellent organization/time management and problem-solving skillsStrong ability to effectively manage in a matrix organizational structure working with multiple internal clientsAbility to adapt to the varied corporate cultures and organizational structures of our customersThe selected candidate will be responsible for coordinating across the Accenture Innovation Network, leveraging resources with special skills to develop assets in support of the Intelligent Sales and Customer Operations business.The role also entails running the Application and Platform products within the Digital Inside Sales; managing the teams to deploy and support the technology products across the Clients. This role will be responsible for requesting and managing innovation funding support and planning annual financial recoveries for technology related expenses and managing these budgets to target.

Roles and Responsibilities: Ownership of SyOps for Digital Inside Sales Which is the Go To Market Platform for Accenture OperationsDefine Key Intelligent Automation Solutions as part of SynOps which areComplimentary to clients core Inside Sales / CRM platformsProvide key functionalities of Work Flow / AI and AnalyticsProvide Key automationa cross Front OfficeInnovative Customer Service solutions in the Digital Inside Sales functionsProvide oversight for the SynOps for Digital Inside Sales technology strategy and roadmap.Support Delivery of Digital Inside Sales Technology Solution for all Client Projects.Develop proposed investment plan to enable the specific tech strategy and roadmap, including managing approved investments through their lifecycle.Support select sales opportunities by providing technology and innovation thought leadership and support. Develop assets and provide relevant information to enable solutioning and sales teams.Communicate regularly with global account delivery teams to gain feedback on current tool effectiveness, challenges, future needs, and opportunities.Represent the Digital Inside Sales operations Offering by presenting our technology thought leadership in various forums / sessions.Lead the fundamental shift in how the Digital Inside Sales operations business applies key technology innovations to deliver increased value and business outcomes for our clients.Influence / enable Accenture and its clients to adapt new business strategies in a disruptive world.Establish and maintain an ecosystem of best of breed market products.Implement best of methodologies and practices on Digital Inside Sales platforms brought forward by the Operations Clientele. Build strong internal and external networks for the interchange of ideas between Accenture and decision makers, thought leaders, and the wider professional community.This job description reflects management s assignment of essential functions. It does not prescribe or restrict other responsibilities that may be assigned.

Qualification

Any Graduation