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RBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPIs. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.

Candidate Profile
Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable while maintaining a good customer and business partner focus.

You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.


Responsibilities of this leader include:
Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin.
Own and Deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance
Drive Operational excellence through improvement in SLAs, Positive Response rates (PRR), Vendor Experience
Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS

About the team
.com
Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS vision is to accelerate Amazon s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services. 5+ years of working cross functionally with tech and non-tech teams experience
5+ years of program or project management experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience
Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field