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Role Overview As a Program Manager, youll lead critical programs in Regulatory, Risk & Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution. You will also be working very closely with the product team and this role will enable us excute some elements of Product Management


Design and lead end-to-end programs impacting regulatory compliance, customer trust, and experience
Drive AI transformation initiatives to achieve multifold efficiency in operations
Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery
Conduct deep-dive analyses on customer behavior and program effectiveness
Present strategic insights to senior leadership
Develop and track key metrics for efficiency and customer experience improvement
Lead process automation and optimization initiatives using AI tools

BASIC QUALIFICATIONS
3+ years of program/project management experience
Advanced proficiency in Excel and SQL
Proven experience working cross-functionally with tech and non-tech teams
Track record of implementing data-driven process improvements
Strong experience in defining program requirements and metrics

PREFERRED QUALIFICATIONS
Experience presenting to senior leadership
Strong stakeholder management skills across organizational levels
Expertise in process design and project management
Understanding of regulatory frameworks in fintech
Familiarity with AI/ML applications in business processes
Experience in payment industry or financial services


Design and lead end-to-end programs impacting regulatory compliance, customer trust, and experience
Drive AI transformation initiatives to achieve multifold efficiency in operations
Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery
Conduct deep-dive analyses on customer behavior and program effectiveness
Present strategic insights to senior leadership
Develop and track key metrics for efficiency and customer experience improvement
Lead process automation and optimization initiatives using AI tools

About the team
About the team: The Amazon Pay Wallet team (SVA) operates one of Indias leading digital payment solutions, authorized by the Reserve Bank of India (RBI) to issue Prepaid Payment Instruments (PPI). As a regulated entity, were at the forefront of Indias digital payment revolution, enabling millions of customers to embrace digital transactions seamlessly.
Our Wallet allows customers to add money via UPI, cards, netbanking, and cash, which can be seamlessly used on Amazon, popular apps (like Zomato, Uber), for UPI payments on QR codes, or bank transfers.
Our Success Story:
Achieved extraordinary 5X business growth in the last year
Processing millions of transactions daily across diverse use cases
Leading innovation in digital payments space
Strong regulatory compliance and security frameworks 3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules