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Job summary:

The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager.


Key Responsibilities Areas:

Lead various projects for WFM and Ops which has direct impact on cost, sla and SX.
Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization
Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc
Clearly communicate dependencies and partner with team s on changes or deviations to plan
Participate in wider R&C projects and initiatives.
Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms
Fully leverage existing technology, including global standardization of reporting
Root cause analysis and corrective action plan for variances in vendor operational performance
Proven track record of sound decision making, taking ownership, and delivering results in a leadership role.
Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency.
Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Experience defining program requirements and using data and metrics to determine improvements
Bachelor s Degree in a quantitative field (engineering, economics, math, statistics)
Experience of 5+ years in leading a workforce planning team and outsourcing projects.
Experience building capacity models using various statistical tools for forecasting and optimization. Masters Degree in a quantitative field (engineering, economics, math, statistics)
Experience in Aspect or equivalent eWFM platform
Experience in advanced data analytics, relevant to WFM and Ops metrics
Experience in managing multi-geography based teams