Risk Specialist I , TMT - Variable

Risk Analyst reviews and analyses websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, analyst will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they ll manage communication with the publisher. Risk Analyst position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.


Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
Provide summarized 1 pager write up for each escalation giving the summary of the store, chronology of events leading up to the escalation, immediate resolution provided, gaps in Investigation process and proposed systemic/process fixes.
Should identify emerging threats and technological advancements and create risk position paper per quarter, gain alignment with legal and create a repository for easy reference.
Should work on assigned risk position papers basis BD/legal requirement, gain internal and legal alignment and add to the repository.
Identify the opportunity to experiment and introduce new rule to cover newer used cases
Should independently prioritize core deliverable and projects basis the criticality of the deliverable
Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Work on the Core queues and willing to switch between different functions as per business requirement
Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
Support new hires in the team to help them meet required performance standards

About the team
Amazon s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational. 3+ years experience with Risk Investigation process
Proficiency in transaction risk investigation knowledge and process
Graduate degree in any discipline.
Candidate must demonstrate language proficiency in all the following: Verbal, writing, reading and comprehension.
Capability to handle ambiguity and resolve investigations with complexity
Demonstrates the ability to self-manage on priority tasks and objectives
Have the ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of your proposals
Learner who seeks out and generously shares best practices Proficiency in multi-skill or multi-org experience
Experience handling seller escalations in these orgs
Medium skilled in project management
Analytical skills on excel. Statistical skills will be a bonus.
Proficiency in MS Office software