Transportation Specialist I, ROC

A synopsis of a Transportation Specialist role:
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (
Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations.
Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.

A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities
Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
Maintain high-standards of quality and productivity standards in all transactions or conversations
Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
Work within various time constraints to meet critical business needs
The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions

Please Note: Currently as per requirement the team will start with core night shift and as the process expands candidates should be flexible to operate in 24x7 shifts
- Basic qualifications:
- Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate
- 0-5 years of experience in customer support/operations support
- Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) - Experience with Excel