Technical Support Engineer 3

About Technical Support Engineer 3:

We are looking for Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems while developing solutions for our customers and services. Youll drive prioritization of operational issues, scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). Successful candidates should: - Have the ability to learn technical concepts quickly with a strong sense of urgency - Have enthusiasm for working in a fast paced, rapidly changing environment - Be a creative problem solver, who is passionate about innovation and customer experience. - Have strong written and oral communication skills - Can deal with ambiguity; work with minimum supervision.

Key job responsibilities
2+ years of software development, or 2+ years of technical support experience
Bachelor's degree in engineering or equivalent
Experience troubleshooting, Operational Excellence and debugging technical systems
Experience in Java

A day in the life
Mitigate policy engine, Software Risks, Shepherd risks
Resolve deployment failures with the assistance of the dev team
SOP based standard arc launches
Ticket Reduction Plan
Write scripts or simple automation jobs

Preferred qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process. Please contact your Recruiting Partner Contact - pnikithd@amazon.com

Apply right now - https://www.amazon.jobs/en/jobs/3017938/support-engineer-iii-cross-border-tech