Programmatic Solutions Consultant, DSP IN

Amazon India Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.
Our programmatic advertising platform team, is looking for an Programmatic Solutions Consultant to join Amazon Advertisings growing team.
As a Programmatic Solutions Consultant, DSP, you will manage the end to end experience of our enterprise trading desk and large agency customer, driving the overall expertise for our programmatic advertising DSP. The PSC has expertise in advertising technology, programmatic advertising, and the Amazon DSP, and is leveraging this expertise to develop our customers into proficient users. You will work closely with internal sales, product and, support teams to address customer needs, acting as the voice of the customer to help drive product enhancements, and create solutions on behalf of your customers. You will be passionate about understanding customer objectives, and finding solutions to address them, via training, product deep dives, and adopting Amazon technologies, for a diverse set of customers. Your ownership, curiosity, and industry knowledge will allow you to comprehensively understand the technical details of our offerings and be able to speak to customers, including traders and product managers.. Your customer obsession and ability to influence internal stakeholders will allow you to drive the right solution for our customers. You will be involved in both customer-facing interactions (with agency and advertiser trading desks) as well as internal stakeholder teams.
Specific Responsibilities include:
Own the relationship with trading desk managers and provide consultative services such as onboarding, feature training, continuous product usage consultation, and industry best practices.
- Drive efficiency of the trading desk based on client need and by providing troubleshooting support when needed.
- Engage with multiple customer organizational levels to understand business objective
- Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
- Help drive the evolution of Amazon Advertising Self-Service DSP via product beta participation, ongoing client feedback loop, and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
- Define and improve processes and tools for the PSC team to better serve client.
- Bachelors degree or equivalent
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in online advertising or high-tech products/services
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience using data and metrics to determine and drive improvements - Understanding of programmatic advertising, DSPs, SSPs