Assistant Manager - Service

Essential Functions/Responsibilities:

• Meet CSAT & service delivery target as per organization YOY target.

• Answers customers questions, resolves problems, and maintains customer

satisfaction by providing problem-solving resources.

• Maintain Service Delivery operations for assigned region.

• Dealers/ Distributors/ Customers visits.

• Reviewing team performance on regular basis.

• Regular Product & soft skill training for direct/ASP/DS team.

• Development of service infrastructure for location.

• ISO, ASP review & improvement actions.

• Dealer defectives management as per organization policy.

• Leading, managing & monitoring the performance ASP’S team to ensure

efficiency

• Monitoring of CRM on regular basis for smooth service operations and

pending calls.

• Responsible for claim settlement for all the ASP’s as per timeline.

• Yearly revenue target as per yearly budget.

• Monthly report as per business requirement.

• Service expansion as required, ensure 100% service coverage.

• Regular Quality feedback to support organization to have continuous

improvement

Preferred skills:

Candidate should be strong in Team Management, Communication & Presentation

Skills, experience in consumer durable services, customer handling skills and MS

Office.