Applicaiton Support Engineer

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience.

Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role purpose

Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions.

Role Responsibilities:

Providing application support across a number of applications in the Apex group.

Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue

Working as part of a global team to provide technical support to core line of business applications

Liaising with business, vendors and software development team regarding application support tickets

Supporting project related tasks, such as application upgrades.

Supporting the patch management process, which includes bringing through change management to Test and Production environments

Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses

Skills Required:

Experience with various applicationsfunds administration, ERPs and other

Experience supporting core line of business applications.

Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies

Strong general IT knowledge is requiredcomplete fluency required with all common Office/PC applications, especially Excel

Experience with Microsoft technologies such as IIS, SQL and .NET

Experience with Azure desirable

Experience of working with service desk tools such as Service Now

Strong verbal and written communication skills and ability to present in a clear and concise manner

Excellent time management and decision-making skills

Strong problem solving, troubleshooting and analytical skills are essential

Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers

Multi-tasking can manage several concurrent projects/tasks and prioritise demands

Familiarity with GDPR and data security

Qualifications:

Batchelor Degree Level education or equivalent qualifications/work experience

ITIL qualification is a plus

What you will get in return:

A genuinely unique opportunity to be part of an expanding large global business

Working with a strong and dynamic team

Training and development opportunities

Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.