Senior Clinical Quality Analyst

Core Objectives

The Quality Management (QM) Team is passionate about improving the quality of patient care by building intelligence into our athenaClinicals Electronic Health Record service. This is accomplished through the addition of point of care alerts around standards of care as well as identifying and building support for payer-based compensation and/or quality incentive programs. Our team is responsible for leveraging clinical data in the patient chart to improve our clients ability to successfully demonstrate improvements in the quality of care. The Quality Management (QM) Analyst is a critical contributor to this process.

As a QM Analyst, you will work closely with teams across our data-driven company to research, prioritize, and build pay‐for‐performance programs and clinical guidelines into our expanding quality management library. You will work with the quality management tools in our Electronic Health Record service, athenaClinicals, to support client participation on pay-for-performance and pay-for-value initiatives.

To succeed you will need to be a strong analytical problem solver, have excellent attention to detail and be able to work with a vast amount of information in a fast paced setting. You will have the capacity to plan and take responsibility for small projects independently and large projects collectively. You should be able to strive in both independent and team environments and be comfortable communicating between the business and development teams. You will act as a trusted advisor to internal and possibly external clients.

Essential Duties And Responsibilities

Responsibilities may include, but are not limited to:

• Develop knowledge on quality improvement trends in the healthcare industry, sharing this knowledge with multiple stakeholders
• Learn the Quality Management tools, workflows and reporting capabilities of our Electronic Health Record, athena Clinicals
• Understand, assist with inputs to develop and implement QM analysis and reporting processes, tools and metrics
• Work closely with team members to evaluate and prioritize new quality program development, including analysis of the clinical and financial impact to clients using these programs
• Understanding of business escalations and provide satisfactory responses.
• Manage internal and external stakeholder relationships through clear and concise communication and reporting, specific and measurable goals, aligned incentives, and clear expectations
• Ability to execute assigned projects with cross-functional teams using your excellent written and verbal communication skills to achieve success
• Become an active participant in athenahealths teaching and learning culture

Key Skills And Abilities

Technical Skills

• Strong computer literacy, including advanced Excel, Word, Power Point knowledge and web/internet tools
• Strong aptitude for developing and understanding big-picture QM use cases with attention to detail required to identify potential obstacles and mitigate risks
• Demonstrated success in using data and adding knowledge-based insight when making business decisions

Soft skills

• Professional attitude comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
• Demonstrated success in managing projects with cross-functional interdependencies
• Excellent organizational skills, analytical ability, and strong attention to detail
• Flexibility and willingness to take on new tasks and challenges
• Understanding of medical terminology and EMRs as well as an understanding of measuring clinical quality and outcomes
• Flexibility and the ability to handle rapidly changing priorities as needed
• Excellent communication skills, including listening, writing and relationship development
• Enthusiasm, idealism, creativity, dedication, a sense of humor and an open mind

Project Management Skills

• Ability to learn and work with project owners and above on the projects
• Basic project management skills and the desire to become more effective helping towards project success
• Capacity to plan and take responsibility to own mini-projects independently and collectively on large scale projects
• Professional attitude comfortable working in a corporate setting populated by diverse types of people as you become stronger in timely and efficient stakeholder communication

Work Experience And Education

• Bachelors degree - Preferred Life Science background.
• Minimum 3 + years professional experience, healthcare experience preferred
• Work experience with athenaNet preferred
• Work hours are 1 to 10pm IST