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1,018 Axis Bank Jobs

Branch:Branch Relationship Officer

2-4 years

Bhilai Nagar

1 vacancy

Branch:Branch Relationship Officer

Axis Bank

posted 1 day ago

Job Role Insights

Fixed timing

Job Description

About Branch Banking
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.
About the Role
  • As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits.
  • They will be required to use their communication skills to add new customers and Cross Sell of Bank products.
  • As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
  • BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
  • BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers.
  • BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible
Key Skills
  1. Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers
  2. Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements
  3. Sales and negotiation - Ability to sell financial products and services
  4. Attention to detail High level of accuracy in handling cash transactions and financial documents
Key Responsibilities
  • Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
  • Achieve Business budgets as assigned by the organization on a monthly basis consistently.
  • Generating referrals and leads of new customers for sale of bank s products.
  • Promoting bank s products by taking part in marketing activities and customer visits outside the branch.
  • Contact existing customers for bringing in more deposits and cross selling of bank s products.
  • Timely and accurate processing of customer transactions and requests.
  • Handle customer queries and provide correct solutions to ensure there are no customer complaints.
  • Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
  • Ensure that all audit requirements of the bank are met optimum audit rating.
  • Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
  • Complete all learning activities/ trainings conducted by the bank from time to time.
  • Daily entry of interaction with customers in bank s CRM system.
  • Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
Qualifications
  • Graduation/ Post-Graduation from a recognized institute
Role Proficiencies
  • Knowledge of banking regulations and norms
  • Maintain a high level of knowledge of banking products and services
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship building skills.

Employment Type: Full Time, Permanent

Read full job description

Axis Bank Branch Relationship Officer Interview Questions

A Branch Relationship Officer was asked
3w ago
Q. Are you NISM and IRDAI certified?
A Branch Relationship Officer was asked
1mo ago
Q. How do you handle notices from statutory authorities?
A Branch Relationship Officer was asked
3mo ago
Q. How do you react under pressure?
View all

What people at Axis Bank are saying

3.4
Rating based on 332 Branch Relationship Officer reviews

Likes

Cluster head is very interactive and supportive in all the stages

  • Salary - Good
  • +4 more
Dislikes

Work life balance shouldn't be expected in banking industry for entry or medium levels

  • Work-life balance - Bad
Read 332 Branch Relationship Officer reviews

Branch Relationship Officer salary at Axis Bank

reported by 1.1k employees
₹3.1 L/yr - ₹7.5 L/yr
19% more than the average Branch Relationship Officer Salary in India
View more details

What Axis Bank employees are saying about work life

based on 28.7k employees
56%
46%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Bank Benefits

Submitted by Company
Loan Benefit
Insurance
Leaves
Mobile Expense Reimbursement
Meal Card
Company Car Policy
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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