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Branch:Branch Relationship Officer
Axis Bank
posted 1 day ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits-
- They will be required to use their communication skills to add new customers and Cross Sell of Bank products-
- As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer-
- BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure-
- BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers-
- BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible
- Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers
- Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements
- Sales and negotiation - Ability to sell financial products and services
- Attention to detail High level of accuracy in handling cash transactions and financial documents
- Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets- (Eg- Life insurance, General insurance, Mutual Funds, Loans etc-)
- Achieve Business budgets as assigned by the organization on a monthly basis consistently-
- Generating referrals and leads of new customers for sale of bank s products-
- Promoting bank s products by taking part in marketing activities and customer visits outside the branch-
- Contact existing customers for bringing in more deposits and cross selling of bank s products-
- Timely and accurate processing of customer transactions and requests-
- Handle customer queries and provide correct solutions to ensure there are no customer complaints-
- Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time-
- Ensure that all audit requirements of the bank are met optimum audit rating-
- Complete all mandatory certifications required for the role (EUIN, SP Certification etc-)
- Complete all learning activities/ trainings conducted by the bank from time to time-
- Daily entry of interaction with customers in bank s CRM system-
- Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
- Graduation/ Post-Graduation from a recognized institute
- Knowledge of banking regulations and norms
- Maintain a high level of knowledge of banking products and services
- Good communication (both verbal and written) skill in both English and the local language
- Ability to handle pressure and meet deadlines
- Good networking and relationship building skills-
Employment Type: Full Time, Permanent
Read full job description What people at Axis Bank are saying
Rating based on 334 Branch Relationship Officer
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Cluster head is very interactive and supportive in all the stages
Work life balance shouldn't be expected in banking industry for entry or medium levels
Branch Relationship Officer salary at Axis Bank
What Axis Bank employees are saying about work life
Axis Bank Benefits
Loan Benefit Insurance Leaves Mobile Expense Reimbursement Meal Card Company Car Policy 
Health Insurance 
Job Training 
Soft Skill Training 
Work From Home 
Team Outings 
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