Customer Care Executive

Job Summary:

We are looking for a motivated and customer-focused individual to join our team as a Customer Calling Executive. The ideal candidate will be responsible for making outbound calls and handling inbound inquiries, ensuring excellent customer service and addressing customer concerns effectively.

Key Responsibilities:

• Make outbound calls to customers for sales, follow-ups, or feedback.
• Handle inbound customer inquiries and provide necessary assistance.
• Understand customer needs and provide relevant solutions or information.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Follow up with customers to ensure satisfaction and resolution of issues.
• Collaborate with internal teams to address customer concerns efficiently.

Required Skills & Qualifications:

• Graduation is any stream.
• Excellent verbal and written communication skills.
• Ability to handle customer queries with patience and professionalism.
• Strong problem-solving skills and a customer-first approach.
• Ability to work in a fast-paced environment.
• Prior experience in a similar role is a plus but not mandatory.