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Engaged Employer

Capgemini

Compare

3.7

based on 46.5k Reviews

Video summary

1,709 Capgemini Jobs

Service Management (System Engineer/Lead)

Capgemini Technology Services India Limited

3.7

based on 46.5k Reviews

4-8 years

Mumbai, Bangalore / Bengaluru

Service Management (System Engineer/Lead)

Capgemini

posted 1 day ago

Job Role Insights

Flexible timing

Key skills for the job

Networking Incident Management Major Incident Management Change Management Service Management ITIL

+ 10 more

Job Description

Your Role

As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis.

A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently.

Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting.

Your Profile

4-12 years of service management

ITIL v3 Certified (foundation as a minimum, manager or expert level desirable)

Strong verbal and writing skills in order to effectively communicate information to clients and internal team members

Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy)

Apart from these, other critical area is CMDB / Asset Management / SCAM

What will you love working at Capgemini

Working with clients across industries and geographies provides rich exposure to varied ITSM practices and challenges.

The focus on KPIs, SLAs, and CSAT ensures a performance-driven environment.

Theres a strong culture of ownership and accountability.

Capgemini encourages the use of AI, RPA, and analytics in service management, which keeps the work exciting and future-focused.

Location - Bengaluru,Mumbai,,Pune

Employment Type: Full Time, Permanent

Read full job description

Prepare for Your Capgemini Interview with Real Experiences!

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What people at Capgemini are saying

3.4

Rating based on 8 Service Manager reviews

Anonymous · Consulting in Kolkata

Likes

Work life balance but depends on the project and management

Salary - Good

+1 more

Dislikes

Extremely management centric company. It's feel like manager is the ultimate and above company policy and HR. Most of the managers are there for more that 15-20 years and siting in there comfort zone and challenging the patience of employees.

Promotions - Bad

+2 more

Read 8 Service Manager reviews

Service Manager salary at Capgemini

reported by 49 employees with 8-15 years exp.

₹11.6 L/yr - ₹21.6 L/yr

89% more than the average Service Manager Salary in India

View more details

What Capgemini employees are saying about work life

based on 46.5k employees

71%

88%

65%

84%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Capgemini Mumbai Office Locations

View all

Mumbai (4) Bangalore / Bengaluru (4)

Mumbai Office

c 48, Godrej & Boyce Industry Estate, Vikhroli West Mumbai
Maharashtra

Mumbai Office

Plant no.5, Godrej & Boyce Compound, Gate No.2, LBS Marg, Pirojshanagar, Vikhroli - west, Mumbai Mumbai
Mumbai - 79