Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Role & responsibilities:

• Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policiesare adhered to in the Program.
• Work closely with Business on calibration process for performance management system
• Understand employee pulse, escalate to appropriate levels & ensure end to end resolution
• Investigate and close any conduct related violation and take necessary disciplinary action wherever required
• Monitor & govern Performance Coaching & Improvement process for bottom performers in the program
• Carry out career and capability development programs for identified group of Analyst-Process Manager pool
• Attrition management for the program/process
• Connect one-on-one with Analyst- Manager pool during the pulse check
• Govern leadership connects for the program
• Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program
• Coach employees for them to invest in their capability building
• Conduct sessions to educate employees on Performance Management System
• Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines
• Guide & sensitize managers with evaluation process
• Close appraisal calibration with Business
• Conduct exit interviews of Analyst-Process Manager within timelines
• Timely closure of Bottom Quartile
• Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified
• Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders
• Create all necessary reports and dashboards required for each program/process area
• Drive Rewards & Recognitionin the program to recognize & reward contribution and achievement in order to motivate

Technical and Functional Skills:

• Bachelors Degree withat least 5+ years of experience into HRBP role.
• Good exposure of performance appraisal, succession planning and stakeholder management.
• Experience required into employee engagement and connect activities.
• Good knowledge of excel and experience into preparing various trackers.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions.