Service Coordinator

 

• HVAC Commercial Building segment

• Ability to formulate objectives and capitalizing on opportunities.

• Ability to take calculated risks to accomplish organizational objectives

• Good customer communication and negotiations skills

• Understanding of budgeting and ability to use cost-benefit thinking.

Job Responsibilities:

• Handle Spare Parts Service Operation process on DSM. Creates WO, delivery notes, technicians time accounting, invoicing follow up on payments if any.

• Work on CRM(Salesforce), follow up until completion with Service Operation customers.

• Follow up completion of time bound task report to Service Administrator.

• Apply Gate passes for Site access.

• Managing Tools Inventory

• Lease Fleet management Contracts, PO and Invoices

• Invoices for Commissioning Internal Service jobs.

• Inside sales support.

• Supporting the Service team of the country, both Front End Back End sales support, responsible for making quotations and keeping the requested on-time delivery.

• Gather RFQ (request for quotation) data including customer drawings specifications from both internal external sources

• Quoting product prices, delivery specifications and payment terms and offering substitute products where appropriate.

• Collaborate with the relevant stakeholders during the process

• Establishes and maintains customer relationships, communicates with customers and co-workers to provide technical information.

• Ensure best practice is followed to achieve a seamless customer experience

• Support or facilitate meetings as required with relevant stakeholders

• Maintain records as required

• Manage workload to ensure that all requests are completed in a timely manner

• Support KPI activity

• Work with linked teams and the business to identify opportunities for improvement and processes to better service the customer

• Generates product and price quotes as required.

• Gains familiarity of the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.

• Other duties as assigned.

Job Requirements:

Experience Knowledge:

• Knowledge of HVAC Building Industry Similar industry

• Should have financial understanding (Cost Revenue Profit) understand Customer Satisfaction.

• Prefer to have experience in SAP

• Experience in the similar profile ( 2 -3 years)

Education:

• Science Graduate ( Mathematics preferred)

Skills:

• Well versed with computer usage of excel, words and power points

• Able to generate qualitative report towards customer and management

• Customer Handling, Verbal written communication skills are mandatory

• Multi-tasking

Personality Attributes:

• Result Oriented team player

• Customer Handling skill / knowledge

Preferred:

• With relative experience in local market

• Should be equipped with driving license and easy to move around as needed

• Speed is the key working as service coordinator.