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75 Freshworks Jobs
Staff Product Manager
Freshworks
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
About Freddy AI
Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products from intelligent AI Agents & chatbots, Copilots and AI Insights. We re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes.
The Role
As a Staff Product Manager on the Freddy AI team, you will:
- Own and scale critical AI products Freddy AI Agents and Freddy Copilot driving vision, roadmap, and outcomes end-to-end.
- Deeply understand user needs and how modern AI (LLMs, RAG, Agentic systems) can solve real-world CX problems elegantly and responsibly.
- Drive hands-on product innovation, collaborating with Engineering, Data Science, and Design to ship high-impact features fast.
- Simplify complex AI capabilities into intuitive, user-friendly experiences without losing technical depth.
- Operate as a founder setting goals, executing experiments, measuring success, and iterating to achieve business impact.
What We re Looking For
- 8 -12 years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you d settle right in.
- 6+ years of core product management experience in building features for internet software products.
- 4+ years experience of managing AI / ML / NLP products. Past experience as a data scientist is highly valuable.
- Has knowledge and experience of managing AI features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production.
- Ability to break down ambiguous problems, prioritize with clear frameworks, and drive rapid, iterative execution.
- Data-driven decision-making with a bias for action and customer obsession.
- Exceptional communication skills able to align Design, Engineering, GTM, and Leadership around a clear product strategy.
Bonus Points
Experience with CX, AI Agents, Chatbots, Knowledge management, or customer service automation domains. Hands-on understanding of LLMs, prompt engineering, and practical tradeoffs in real-world AI applications.
Employment Type: Full Time, Permanent
Read full job description
What people at Freshworks are saying
Rating based on 8 Product Manager
reviews
Anonymous · Product Management
in Bangalore / Bengaluru
Likes
good product portfolio to work on
Dislikes
work culture, pressure, office politics
- Salary - Poor
+4 more
Product Manager salary at Freshworks
reported by
34
employees
with 3-8
years exp.
₹13
L/yr - ₹42.5
L/yr
14%
more
than the average Product Manager Salary in India
View more details
What Freshworks employees are saying about work life
based on 763 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Freshworks Benefits
View more benefits
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