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Freshworks

3.5

based on 763 Reviews

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Freshworks Reviews

Updated 15 Jun, 2025

Overall Rating

3.5/5

based on 763 reviews

5% below industry's average

know more

Category Ratings

3.6

Salary

3.6

Work-Life Balance

3.4

Company Culture

3.3

Skill Development

3.2

Work Satisfaction

3.0

Job Security

3.0

Promotions

What employees say about Freshworks?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

55% employees reported

Monday to Friday

87% employees reported

Flexible timing

78% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

224 reviews

3.5

Rated by Men

478 reviews

Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 763 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Detailed Freshworks Employee Reviews

Senior Software Engineer in Chennai

Contractual

Software Development Department

4.0

updated on 03 Jan 2025

Likes

Wide varities of Free Food - Morning, Noon, Dinner and Midnight Free Snacks and Beverages - All Days, Every Alternate Friday - Popcorn with seasoning Diwali Gifts, Quarterly Rewards Instant appreciation and Respectful management Cab facility for EU and US Shifts Beautiful atmosphere No Strict Dress Code Good salary Package Lot of new learning for employees of Product Team Perfect Work Life Balance for Sales, Presales, Marketing, CSM, AE, AM, PMP They Provide Absolutely Free of Cost 2 years Internship program for Software Engineer training for students passed out of 12th standard. Employees are contracted from other companies for GTM roles and treated well without partiality as their own employees Quarterly - All hands meeting and Monthly - Project specific all hands meeting Open to improvement IT support team is Par Excellence...Read More

Dislikes

No Job Security Minimal/Less Work Life Balance for Dev and Product Team. Freshers and Upto 2 years experience are overpressured to complete deliverables Recruitment only based on Referrals Exposure to peer department would be minimal

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Human Resource Lead in Chennai

Full Time

Recruitment & Talent Acquisition Department

1.0

updated on 29 May 2025

Likes

Used to be good before, now in ruins just because of the incapable leadership and high level politics by the senior and old folks in the team! High time all of you stay away from this comapany- its completely a mess and if you want to ruin your mental peace try joining here

Dislikes

Irrespective of the fact that multiple complaints have been made on an individual who is tormenting the whole team and throwing under the bus. No action has been taken! I was lied and cheated trusting this company. Just because of some selfish behaviour of the some senior folks whom i don't want to bash here. They themselves will know. Instead of spoiling someone's life they never understand there is something called karma! I'll never recommend this company to anyone as it’s too biased towards some individuals who are chameleon. They will fire left and right of good performers and i dont understand how they have the audacity to publish and hire for the same role not even after 3months. This ship will definitely sink for ruining people's lives...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

View all detailed Freshworks employee reviews

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Explore Reviews by Department

View All

Engineering - Software & QA

3.2

• 200 reviews

Sales & Business Development

3.5

• 80 reviews

Customer Success, Service & Operations

3.8

• 76 reviews

Data Science & Analytics

3.7

• 38 reviews

Top Mentions in Freshworks Reviews

Work Culture (104)

Work Life Balance (87)

Senior Management (82)

Salary (62)

Learning (52)

Job Security (49)

763 reviews found

Sort By: Popular

Lead Software Engineer in Chennai

Full Time

Quality Assurance and Testing Department

1.0

updated on 04 Feb 2025

Likes

Salary is good Remote work sometimes is flexible

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Lead Business Analyst in Chennai

Full Time

Sales Support & Operations Department

3.0

updated on 08 Dec 2024

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Sales Enablement Manager in Chennai

Full Time

Corporate Training Department

3.0

updated on 26 Nov 2024

Likes

5 days working Best cafeteria with free meals Cab facility for shift 2 and 3 Hybrid 3 days from office

Dislikes

Typical US culture of hire and fire 99% leadership is outside India - they take the final call It's not an Indian company anymore Pre IPO, this was a great company. Post IPO, disaster has happened The founder - Girish is also nowhere to be found and might have resigned already

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Freshworks Interview Questions

A Lead Software Engineer was asked 3mo agoQ. Given a string, find all palindromes within it.

Read all Lead Software Engineer questio...

A Senior Software Engineer was asked 8mo agoQ. Implement a debounce function.

Read all Senior Software Engineer quest...

Get interview-ready with top interview questions & answers

A Graduate Trainee was asked 2mo agoQ. Given an array of integers, find if the array contains any duplicates. Your func...read more

Read all Graduate Trainee questions

A Software Developer was asked Q. Find the Third Greatest Element Given an array 'ARR' of 'N' distinct integers, d...read more

Read all Software Developer questions

A Senior Software Developer was asked Q. What is threading, and what are the different scheduling algorithms?

Read all Senior Software Developer ques...

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IT Business System Analyst in Chennai

Full Time

IT Infrastructure Services Department

1.0

updated on 26 Nov 2024

Likes

Overall work culture is good but most of team have lots of internal politics.

Dislikes

Lots of internal policies, they layoff bulk of people all of sudden even the top performers were laid off. HR work on favour of higher management. No promotion. Zero job security. No career growth and scope of learning is less in most of team.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Latest Freshworks Employee Reviews

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I freser I currently searching job in New Delhi

Accounting & Taxation

5.0

• updated on 15 Jun 2025

Likes:

Yes

Dislikes:

Senior Software Engineer in Chennai

Software Development

3.0

• updated on 14 Jun 2025

Likes:

The culture and the people. Coworkers are smart and friendly. Decent salary in Chennai. Good food.

Dislikes:

Not much growth opportunities if you are here long term and that...

Developer in Hyderabad

Developer

4.0

• updated on 07 Jun 2025

Likes:

Learning new things everyday

Dislikes:

Stop facing the problems

Human Resource Lead in Chennai

Recruitment & Talent Acquisition

1.0

• updated on 29 May 2025

Likes:

Used to be good before, now in ruins just because of the incapable leadership and high level politics by the senior...

Dislikes:

Irrespective of the fact that multiple complaints have been made...

Lead Software Engineer in Chennai

Full Time

Software Development Department

1.0

updated on 23 Nov 2024

Likes

It’s all before few years

Dislikes

Everything changed upside down now! Life sucks at work! Childish managers who hold grudges, you feel like you are in a school environment soon. Micromanagement at core

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Read Freshworks Reviews based on designations

Product Specialist in Chennai

Full Time

IT Support Department

1.0

updated on 11 Nov 2024

Likes

Free Food

Dislikes

No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations - Other Department

3.0

updated on 10 Nov 2024

Likes

Culture of the company is really great providing the delicious food and maintaining healthy work environment is fabulous

Dislikes

There is no job security . Never expected that FW would laid off 660 employee in an hour without any prior notice though company were making the good profit. At the end your an employee how well you perform they will thrown you out just like tissue paper.

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Associate Systems Engineer in Chennai

Full Time

IT Support Department

3.0

updated on 10 Nov 2024

Likes

Not Liked.

Dislikes

I am impacted by layoff on November 7. This is very untrustful with the employee to the employer. Not only i am all over 660 people affected. Please understand from employee mindset and family situation and their talents.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Manager in Bangalore / Bengaluru

Full Time

Management Consulting Department

1.0

updated on 08 Nov 2024

Likes

None

Dislikes

Terrible org. No vision, strategy is for the PPT sake only. Leaders are fake. They exploit you and then lay you off. Couldn’t give a -100000….rating for job security unfortunately. So, if job security is something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off....Read More

Senior HR Business Partner Manager in Bangalore / Bengaluru

Full Time

Recruitment & Talent Acquisition Department

2.0

updated on 27 Oct 2024

Likes

Some bit of old charm still left, a few old timers left are holding things together in India.

Dislikes

It has completely lost its way and definitively moving towards making India a back office. All Indian leaders are fired and leadership hiring is happening in US/Europe. Not so subtle racism is prevalent and Indians are looked down upon - how ironic as it was a company started in India !

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Software Development Test Engineer in Chennai

Full Time

Quality Assurance and Testing Department

3.0

updated on 10 Oct 2024

Likes

Good product company to start with of you are from service background Good food Good compensation

Dislikes

Politics - Not every manager does it, But few long timeRs, just because of their tenure in frshworks takes advantage Does not value your family life Your great work will always be considered as nothing Peer comparison

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Lead Human Resource Business Partner in Chennai

Full Time

HR Operations Department

3.0

updated on 06 Oct 2024

Likes

Culture mainly depends on manager, so far this is good

Dislikes

They prefer only tamil employees in Chennai office, lot of language barrier and deliberate exclusion of North Indians

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Manager in Chennai

Full Time

Marketing Department

3.0

updated on 03 Oct 2024

Likes

I work in the marketing discipline. We have teams who have clear-cut demarcation of roles and responsibilities. People are kind and supportive to each other

Dislikes

At Freshworks, all the roles above Director are mostly based out of the US. Your growth is stagnated after a point. People in the US come and leave with an average tenure of 2 years. They will vest their RSU and leave it to a different SaaS-based company. Every leader will come and have his style of operations. If you are stuck witha bad manager, your life is hell. Lot of politics at work, with every manager having his own set of favorite employees....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Engineering Manager in Chennai

Full Time

Software Development Department

5.0

updated on 24 Sep 2024

Likes

The culture, latest tech stack and possibility of IJP

Dislikes

Some very senior folks recruited did not have necessary experience or culture fit which resulted in some not so good choices for the teams.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Java Developer in Hyderabad / Secunderabad

Full Time

Software Development Department

4.0

updated on 24 Sep 2024

Likes

Fresher

Dislikes

Working at Freshworks as a remote full-time employee can be quite rewarding. They emphasize a vibrant, collaborative culture even in remote setups, often providing great support, resources, and tools for efficient remote work

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Channel Sales (Senior Sales Executive in Bangalore / Bengaluru

Full Time

Sales Support & Operations Department

3.0

updated on 08 Aug 2024

Likes

Facilities like cab, food etc

Dislikes

Politics, whoever is coming new into the leadership team is trying something new which is demotivating and job security isnt there

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Lead Software Engineer in Hyderabad / Secunderabad

Full Time

Software Development Department

3.0

updated on 01 Jul 2024

Likes

Work-Life Balance, Salary on time.

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Software Engineer in Chennai

Full Time

Software Development Department

4.0

updated on 24 Jun 2024

Likes

Flexible working hours

Dislikes

Lately there has been frequent org rearrangements. Managers are never satisfied. Team changes are with immediate effect and quarter reviews are reduced. Managers are more focussed on delivering unattainable ETAs. Career growth wise feels like we are stagnant. All this can vary depending on the team you are in and how your manager is.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Specialist in Chennai

Full Time

Customer Success Department

3.0

updated on 30 May 2024

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Dislikes

Change in leadership Change in executing the strategy Lack of product vision One company wants to do everything and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Territory Sales Executive in Chennai

Full Time

Enterprise & B2B Sales Department

3.0

updated on 06 May 2024

Likes

It used to be an employee friendly company.

Dislikes

Management is full of non Indian folks that keeps changing every quarter or a year. No clarity and unreasonable pressure.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Top trending discussions

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Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

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Jobs at Freshworks

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Lead Digital Marketing - Web Experiments

Bangalore / Bengaluru

5 - 8 Yrs

Not Disclosed

Senior Software Engineer - Test

Hyderabad / Secunderabad

4 - 7 Yrs

Not Disclosed

Lead - Data Platform Engineering

Chennai

7 - 11 Yrs

Not Disclosed

HQ - San Mateo,California, United States

Software Product

1k-5k Employees (India)

Public

Internet

IT Services & Consulting

Freshworks Reviews by Locations

Freshworks Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 763 Freshworks reviews submitted by Freshworks employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Freshworks is the right company for you. 87% of employees reported the working days at ...

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Freshworks Salaries in India

Senior Software Engineer 376 salaries	Unlock ₹19.8 L/yr - ₹36 L/yr
fresher 237 salaries	Unlock ₹1.8 L/yr - ₹5.2 L/yr
Software Engineer 234 salaries	Unlock ₹10 L/yr - ₹18 L/yr
Lead Software Engineer 225 salaries	Unlock ₹30.1 L/yr - ₹53 L/yr
Product Specialist 146 salaries	Unlock ₹3.5 L/yr - ₹11.5 L/yr