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Freshworks

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3.7

based on 372 Reviews

HQ - San Mateo, California, United States Software Product 1k-5k Employees (India) Internet
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Freshworks Reviews

based on 372 reviews
Updated 25 Sep, 2023

Overall Rating

3.7

Category Ratings

3.8

Salary & Benefits

3.7

Work-Life balance

3.7

Company culture

3.6

Job Security

3.5

Skill development

3.5

Work Satisfaction

3.3

Promotions / Appraisal

372 reviews found

Sort by: Popular

Senior Business Development Executive in Chennai, Tamil Nadu

Full Time

 · 

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Work-Life Balance

4.0

Skill Development

3.0

Salary & Benefits

4.0

Job Security

4.0

Company Culture

2.0

Career Growth

4.0

Work Satisfaction

posted on 23 Sep 2023

Likes

Hey to learn a lot. Can reach out to anyone for any help.

Dislikes

Micro management has ruined work culture. Team leads and managers don't trust their team. Pressure is manageable but the managers don't know how to handle pressure

Work Details

Work days: Monday to Friday (Flexible Timings)

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Engineer in Chennai

Full Time

 · 

Other Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Work-Life Balance

2.0

Skill Development

2.0

Salary & Benefits

1.0

Job Security

1.0

Company Culture

2.0

Career Growth

1.0

Work Satisfaction

posted on 20 Sep 2023

Likes

Good place to start career. Free food. Just the over hyped brand name!

Dislikes

Culture and work environment is bad. Notice period isn't fixed. After you dropped paper with them, they'll search for possibilities to throw you out within 2 weeks, if the work dependencies are completed from your end. People don't behave professionally. Says hybrid, but needs you in office all 5 days. You can't take emergency leaves when you are sick. You shouldn't look for kindness/compassion/empathy. You nag and get your roles and responsibilities very clear by yourself, else they just blame you for not completing tasks which they didn't assign. Poor communication. No structure, roadmap for the near future. They say market level pay. But pay you even less than the offer in your hand. HR promises many things and takes their word back, after getting you joined to the firm. I regret joining the company....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Top Freshworks Interview Questions

View All
Q1. Square root (decimal) You have been given two integers 'N' and 'D', Your tas ... read more
Q2. Wildcard Pattern Matching Given a text and a wildcard pattern of size N and M respectively, ... read more
Q3. Valid Parentheses You're given string ‘STR’ consisting solely of “{“, “}”, “(“, “)”, “[“ ... read more
Q4. Intersection of Linked List You are given two Singly Linked List of integers, which are merg ... read more
Q5. Reverse Linked List Given a singly linked list of integers. Your task is to return the head ... read more

Accounts Manager in Chennai

Full Time

 · 

Enterprise & B2B Sales Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Work-Life Balance

4.0

Skill Development

3.0

Salary & Benefits

3.0

Job Security

4.0

Company Culture

1.0

Career Growth

1.0

Work Satisfaction

posted on 06 Sep 2023

Likes

Top management is good whereas middle management is quite the polar. Top management wants the company to have a good culture and top-performing teams where as the middle management like favouritism and nepotism.

Dislikes

Toxic is the new word for Freshworks.

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Business Analyst in Chennai

Full Time

 · 

Business Intelligence & Analytics Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Work-Life Balance

4.0

Skill Development

5.0

Salary & Benefits

4.0

Job Security

3.0

Company Culture

3.0

Career Growth

3.0

Work Satisfaction

posted on 11 Aug 2023

Likes

I got to interact with highly intelligent colleagues who had different perspectives on politics, sports, and business.

Dislikes

Poor People Managers. People in higher positions will spoil your peace of mind at work. They do not understand the different dimensions of people. You can see good teams with poor managers.

Work Details

Work days: Monday to Friday (Flexible Timings)

Read Freshworks Reviews based on designations

3.7
Senior Software Engineer

 (24)

3.4
Software Engineer

 (16)

4.3
Fresher

 (14)

4.0
Lead Software Engineer

 (13)

3.7
Software Developer

 (8)

Business Development Manager in Chennai

Full Time

 · 

Enterprise & B2B Sales Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Work-Life Balance

2.0

Skill Development

3.0

Salary & Benefits

2.0

Job Security

2.0

Company Culture

1.0

Career Growth

2.0

Work Satisfaction

posted on 01 Aug 2023

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Work Details

Work days: Monday to Friday (Strict Timings)

Lead Software Engineer in Chennai

Full Time

 · 

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

5.0

Salary & Benefits

5.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

posted on 26 Jul 2023

Likes

Freshworks provides great opportunity to learn and apply new technologies. They also make all possible ways to keep employee happy

Dislikes

Every company has to grow. We have to work more/harder/efficient in this growing phase. Thus its normal to have little pressure towards commitment and deadline.

Work Details

Work days: Monday to Friday (Flexible Timings)

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Technical Program Manager in Chennai

Full Time

 · 

Technology / IT Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Work-Life Balance

1.0

Skill Development

4.0

Salary & Benefits

1.0

Job Security

2.0

Company Culture

2.0

Career Growth

1.0

Work Satisfaction

posted on 25 Sep 2023

Likes

Salary and benefits are wonderful.

Dislikes

Company is not transparent and not listens the voice of employees

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Software Developer in Chennai

Full Time

 · 

Software Development Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Work-Life Balance

2.0

Skill Development

2.0

Salary & Benefits

1.0

Job Security

2.0

Company Culture

1.0

Career Growth

2.0

Work Satisfaction

posted on 24 Sep 2023

Likes

Ceo is a very good and talented person

Dislikes

No hikes or promotions Over politics No family time Over stress

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Technical Account Manager in Chennai

Full Time

 · 

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Work-Life Balance

2.0

Skill Development

3.0

Salary & Benefits

4.0

Job Security

3.0

Company Culture

1.0

Career Growth

1.0

Work Satisfaction

posted on 12 Sep 2023

Likes

Food. Atmosphere. Nothing else at the moment

Dislikes

Management. No appreciation. Not employee friendly

Work Details

Work days: Monday to Friday (Strict Timings)

Manager Sales Operations in Chennai, Tamil Nadu

Full Time

 · 

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

5.0

Salary & Benefits

5.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

posted on 08 Sep 2023

Likes

Culture, work life balance, profiles and opportunities, benefits

Dislikes

We have Limited office Locations

Work Details

Work days: Monday to Friday (Flexible Timings)

Freshworks FAQs

How is Freshworks to work for?
Freshworks is rated 3.7 out of 5, based on 372 reviews by employees on AmbitionBox. Freshworks is known for Salary & Benefits which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 3.3 and can be improved. To know first hand how it is like to work at Freshworks read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Freshworks?
According to AmbitionBox ratings, Freshworks employees rate its salary and benefits as 3.8 out of 5. You can know more about Freshworks Salaries at AmbitionBox
How is the work culture at Freshworks?
Work culture is rated 3.7 at Freshworks by 372 employees. While job security is rated 3.6 and work-life balance is rated 3.7 at Freshworks. Read detailed reviews by employees of Freshworks on AmbitionBox.
Is work from home available in Freshworks?
According to AmbitionBox, 7% Freshworks employees work from home permanently, 36% work from office 3 days/week, and 6% work from office 2 days/week (based on 146 AmbitionBox reviews in last 6 months).

Tell us how to improve this page.

Work Policy at Freshworks

i
Workplace policy may vary based on Department, Designation and Location.

based on 146 reviews in last 6 months

Hybrid

Hybrid

49%

3 days/week from office

36%

2 days/week from office

6%

Other hybrid work policies

7%

Work from office

Work from office

36%
Permanent work from home

Permanent work from home

7%
Unclear

Unclear

8%

Gender Based Ratings at Freshworks

based on 315 verified reviews

3.7Rated by 97 Women

Rated 3.7 for Salary & Benefits and 3.6 for Company Culture

women

3.7Rated by 218 Men

Rated 3.8 for Salary & Benefits and 3.8 for Work-Life Balance

men

Working Days at Freshworks

based on 372 reviews
Monday to Friday
88%
Monday to Saturday
7%
Rotational Shift
3%
Other
2%

Work Timings at Freshworks

based on 372 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
79%
6%
4%
11% employees reported other strict timings

Shift Timings at Freshworks

based on 372 reviews
Day shift
Night shift
82%
18%

Business Travel at Freshworks

based on 372 reviews
No travel
71%
Within city
18%
Within country
6%
International travel
5%
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