Inviting Applications For Insurance claims For Noida

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for Claims Insurance|| Noida Location

Responsibilities
• Strong Insurance domain experience in Specialty lines (Marine, Motor, Property), AHI & Leisure travel for end to end claims management
• Experience in doing Quality audits
• Experience in doing Quality audits on phone calls & emails exchanged with customer related to new claims, enquiries, and follow ups.
• Evaluate and score agreed samples daily on a pre-approved sheet
• Audit monthly target of tasks mutually agreed with TMMA
• Meet 100% of the daily/weekly/monthly evaluation target
• Create, administer and document detailed feedback for each staff audited
• Support training function with building assessments and competency exams
• Provide timely feedback so that adequate coaching can be provided to the agents
• Participate in calibration calls with TMMA
• Complete daily weekly monthly tasks
• Ensure that all reporting is completed, and quality scores are published to TMMA
• Call monitoring: Quality analysts listen to recorded or live phone calls between CSRs and stakeholders involved in the claims process to assess the quality of the conversation.
• Assessing adherence to quality standards: They compare phone interactions against established quality standards, guidelines, and regulatory requirements to ensure compliance with company policies and industry best practices.
• Evaluating communication skills: Quality analysts assess communication skills, including active listening, clarity, empathy, and professionalism, to ensure effective and customer-centric conversations.
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Create action plan for people missing SLAs during training and post training completion
• Manage the Quality metric for the process and accountable for the team of Quality auditors and own the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
• Drive Process improvements
• Lead all the Quality and Process improvement projects
• Be a consultant to the business and advice process improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Align with the employee development initiatives run at the organization level
Upskill employees on business domain based on training and development needs assessment

Qualifications we seek in you!
Minimum Qualifications / Skills
• Graduation in any stream except B.Tech and Technical Graduation & Law
• End to end knowledge of Travel claim life cycle.
• Knowledge of Policy Limits, handling Excess, SAL, Cancellation/Curtailments, Disruptions, Repatriation insurance

Preferred Qualifications/ Skills
• Excellent verbal and written communication skills
• Good analytical and problem-solving skills
• Prior Knowledge of Insurance and Claims is preferred.
• Insurance knowledge and ability to understand and interpret Insurance terminology.
• Ability to do root-cause analysis for process gaps highlighted Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee-Insurance Claims

Role: Insurance Claims

Location- Noida

Shifts- Flexible with any shifts

Work from Office

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.