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Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Management Trainee, Collections! 

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities •    Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. •    Respond to email /phone queries on disputed invoice •    Research and analyze the disputes/deductions in ERP •    Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution •    Find opportunities and recommend solutions for process and automation improvements •    Daily reporting of individual portfolios to supervise and supervise the past dues •    Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact •    Work as a standout colleague to process any ADHOC request in a timely manner. •    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. •    Raise problems to senior staff members and or management as appropriate.

Qualifications we seek in you! Minimum qualifications •    Any Graduate •    Proven experience •    Strong Communication Skills (verbal and written) •    Knowledge of SAP

Preferred qualifications  •    Good customer handling skills •    High Energy level

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
  
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.