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HCL Tech Job Opening For Service Desk_Chennai
HCLTech
posted Today
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
- Excellent Communication with International Voice Support experience.
- Hands on experience in Mobility related Application & Desktop/General system related issues
- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
- In-depth experience knowledge on MS office/O365
- Experience in Telecom will be added advantage.
Roles & Responsibilities.
- To maintain high efficiency in handling escalated calls from L1 team.
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance
- Handling all the queues efficiently and work towards case closure. Role & responsibilities
Preferred candidate profile
Employment Type: Full Time, Permanent
Read full job description
What people at HCLTech are saying
Service Desk salary at HCLTech
reported by
10
employees
₹2.2
L/yr - ₹5.1
L/yr
At par with the average Service Desk Salary in India
View more details
What HCLTech employees are saying about work life
based on 39.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HCLTech Benefits
Submitted by Company
A diverse, international culture that values your whole self An employment that you can trust in Career opportunities on your terms Enriching job experiences
Submitted by Employees
View more benefits 
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HCLTech Chennai Office Locations
Chennai, Tamil Nadu Office
Sterling Technopolis, 4/293,
Old Mahabalipuram Road (Rajiv Gandhi Salai),
Perungudi
Chennai, Tamil Nadu
Chennai, Tamil Nadu Office
8, South Phase, MTH Road,
Ambattur Industrial Estate, Ambattur
Chennai, Tamil Nadu
600058
600058
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