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143 HDFC Bank Jobs
Customer Service Manager - Retail Asset Operations
5-10 years
₹ 3.5L/yr - 4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Customer Service Manager - Retail Asset Operations
HDFC Bank
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Customer Service Manager - Retail Asset Operations - • Closely follow-up with PAN India Branches for timely and quality closure of CRMs. • Identifying and publishing CRMs closed inadequately to Branches and with Email Management Team, Phone Banking Team, Grievance Redressal Cell. • Closely work with Collections, Credit Teams, Sales Teams, Admin-CRM to ensure timely acceptance of inward/outward redirection of CRM calls. • Monthly Reclassification of CRMs into Request, Query and Complaints.
Release and Responding of MIS - • Timely release of Morning MIS with Open CRMs and Evening MIS with end of the Day open CRM counts. • Responding to Senior Management on various MIS published on customer queries / requests / complaints.
Root Cause Analysis - • Follow up for RCA of CRMs closed beyond TAT from CPU and Branches and reporting CRMs closed beyond TAT to BRM basis the analysis.
Approval for Drafts - • Vetting of customer response drafted by branches basis the resolution provided.
Process Improvement - • Co-ordinating with different vendors and units involved for activating the improvements pan India.
Employment Type: Full Time, Permanent
Read full job description
What people at HDFC Bank are saying
Rating based on 11 Customer Service Manager
reviews
Anonymous · BFSI, Investments & Trading
in Mumbai
Likes
Good working culture
- Salary - Excellent
+6 more
Dislikes
Nothing best place to work
Customer Service Manager salary at HDFC Bank
reported by
46
employees
with 1-12
years exp.
₹2.3
L/yr - ₹8.2
L/yr
17%
less
than the average Customer Service Manager Salary in India
View more details
What HDFC Bank employees are saying about work life
based on 43.6k employees
Strict timing
Monday to Saturday
Within city
Day Shift
HDFC Bank Benefits
View more benefits
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