General Manager

Key Responsibilities:

• Profitability & Financial Management: Take full ownership of the club's P&L, analyzing financial performance, identifying areas for improvement, and implementing strategies to drive revenue and control costs.
• Operational Leadership: Oversee all facets of club operations, including sales, customer service, facility management, and the performance of sports and gym teams.
• Sales & Marketing: Lead sales initiatives to achieve membership targets and develop and execute marketing and brand communication events to increase club visibility and attract new members.
• Team Leadership & Development: Recruit, train, and manage a high-performing team across all departments. Foster a culture of excellence in service quality, ensuring high CSAT (Customer Satisfaction) scores.
• System & Process Development: Champion a system-oriented approach by developing, implementing, and enforcing Standard Operating Procedures (SOPs) for all club-related operations to ensure consistency and efficiency.
• Quality & Delivery Focus: Maintain a strong focus on delivering high-quality services and experiences to all members, ensuring operational efficiency and member satisfaction.
• Sports & Fitness Enthusiasm: Demonstrate a genuine passion for sports and fitness, inspiring both staff and members.

Qualifications:

• 10+ years of relevant experience in managing sports and fitness clubs or similar hospitality/leisure operations.
• Proven track record of achieving financial targets and managing a P&L effectively.
• Strong leadership qualities with the ability to motivate and manage diverse teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to develop and implement operational systems and processes.